Associate

Job Description (Posting).

" Experience with automated control testing; Experience developing the test scripts for automated control testing; Ability to read automated control code (e.g., Java, SQL); Able to assess automated controls for risk mitigation and / or effectiveness in compliance with applicable laws/regulations; Strong writing skills to ensure work papers are supported with analysis and conclusions of test findings." (1.) To maintain high login Efficiency (Availability) for customers. (2.) To provide level 1 remote desktop support to resolve tickets orprovide hardware or software or network problem diagnosis or resolution via telephoneoremailorchat within agreed SLA of ticket volume and time. (3.) To update worklogs and follow shiftor escalation process to escalate complex problem to appropriate support specialistsorroute problems to 2nd and 3rd level IT support staff as the case be. (4.) Work on value adding activities such Knowledge base update and self development. (5.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (6.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.