Associate

Job Description (Posting).

Engineer, SoftwareDescriptionThe Technology Software Engineer will work with a team of other software developers, network and systems engineers to design, implement, and deploy software which meet customer s requirements, scales easily, removes the limitations of traditional networking solutions, and supports deployment in highly available environments The engineer will participate in architecture and design of various software components focused on creating applications that leverage technologies such as Argos, Grafana, AppDynamics, to name a few. Works on technical assignments that are semi routine in nature but recognizes that need for occasional deviation from accepted practice.

Normally follows established procedures on routine work, requires instructions only on new assignments.Enterprise Skills You'll Use Every DayRequires competency in customer focus, change & innovation, critical thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Essential Functions Technical System Expertise: Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology is expected.

Interact with system engineers to define system requirement and/or necessary requirements for automation. Technical Engineering Services: Supports engineering projects by think out side the box solutions; conducting tests and inspections; preparing reports and calculations.

Expected to supervise associate engineers on occasion. Technical Writing: Maintains knowledge of existing technology documents.

Writes basic documentation on how technology works. Supplies clear documentation for new code and systems used. Documenting systems designs, presentations, and business requirements for consumption at the engineer level.

Technical Leadership: Collaborates with technical teams and utilizes system expertise to deliver technical solutions. Continuously learns new technologies.

Technology Strategy: Understands current technology that supports business goals. Also responsible for other Duties/Projects as assigned by business management as needed.QualificationsMinimum Required 2+ Years Technical software engineering experience Goland Angular.js React Oracle SQL and PL/SQL Kubernetes Java CICD Pipeline Git Grafana (nice to have) Open Telemetry (Nice to have) Focus:

Able to communicate goals in support of the business' mission. Drive: Self-motivated and able to work well under pressure. Teamwork: Ability and desire to work collaboratively with others on a team.

Communication: The ability to ensure that information is passed on to others who should be kept informed. Express self clearly in conversations and interactions. Clear business and technical writing skills.

Customer Focus: The ability to demonstrate concern and meet external and/or internal customers needs. Analytical: The ability to tackle a problem by using a logical, systematic, sequential approach.

Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and mana