Associate

Job Description (Posting).

Windows:

Build / Deployment of Windows Servers

Patching of Windows servers

Vulnerability fix

Server hardening

Resource (CPU, Memory, Disk) modification on servers

Installing / Uninstalling of applications

Decommission of servers

General Troubleshooting

PowerShell Scripting

VMware:

Installing of ESXi servers

Patching of ESXi servers

vCenter upgrade / patching

Cluster management

Storage reclamation

General Troubleshooting

Snapshot management

Management of Template

Performance metrics

vROPs

vRLI

skyline

SRM

Disaster Recovery

Nutanix:

Managing Prism central / element

Cluster services management

Hardware management

Storage containers

Metro cluster

Sync / Async replication

Protection domain

Health Check (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.