Associate

Job Description (Posting).

Job profile for: MS Teams with Enterprise Voice Expert

Location : Quincy MA

Rate : $45/hr

• MS Teams expert who can conduct "as Is" studies of existing requirements, design future state solutions and help to transform the UCC solution around MS Teams and Skype environment

• Implementation & support experience specifically in the area of O365, MS Teams, Skype for Business 2015, Enterprise Voice, Conferencing solution & ability to interact with the client to understand business requirement which will be both functional and technical

• Desire to be hands-on and in the field of designing and implementing the MS Teams/Skype Solution.

PRIMARY RESPONSIBILITIES:

• Responsible for migrating user base from Skype Online/OnPrem to MS-Teams

• 8 to 10 years' experience on Skype, Microsoft Teams with Enterprise Voice is must

• Experience on AudioCodes/Sonus Gateways/Downstream SBCs

• Upgrading, installing, configuring, designing, and migrating Voice from PBX to MS-Teams

• Experience and Knowledge on MS Teams Direct routing for Enterprise Voice & SIP Trunk Integrations.

• Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS.

• Experience in Skype with Enterprise Voice, Mediation server placement, gateways, trunks, voice resiliency, mediation server dependencies

• Design voice interoperability to PSTN, QoS implementation for conference and other applications and integration with 3rd party telephony environment.

• Knowledge on Enterprise Voice feature Call Admission Control, Call Park, Media Bypass, and Auto attendant etc.

• Experience of configuring and troubleshooting Dial Plans, Normalization Rules, routes, PSTN Usage, and Voice Policy

• Understanding of response groups,Call queue, Auto Attendant, Dial by Extension, workflows, call routing methods.

• Good knowledge on Active Directory & Domain Services, Certificate Authority

• Knowledge on Windows, PowerShell & Powershell Scripting

• Knowledge on ITIL & Safe Agile framework like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.

REQUIREMENTS:

• Support for Videoconferencing platform and experience including operation, call set-up and equipment troubleshooting (Cisco, Polycom, Microsoft Skype, MS-Teams Live etc.)

• Solid administration and analytical skills focused on Office 365 and MS Teams

• Understanding of Interop of Cisco WebEx endpoints (OnPrem/Cloud Registrations)

• Knowledge of Microsoft Teams Endpoints & Physical Phone OEMs (AudioCodes/Yealink)