Associate

Job Description (Posting).

Roles and Responsibilities:- Support Enterprise Architecture in the design and implementation of automated discovery & data federation from multiple data sources into the ServiceNow CMDB. Develop technical solutions on the ServiceNow platform, ensuring that they meet the client's needs and are aligned with ITIL, ITSM, ITOM and CMDB best practices.

Lead customization and configuration of Discovery, Event Management and the CMDB to automate incident creation based on alerts and optimize infrastructure visibility and management. Technical Implementation: Collaborate with cross-functional teams and lead the implementation of ServiceNow solutions that align with the designed requirements and ensure solutions meet industry best practices.

Develop and maintain advanced scripts, business rules, and client scripts. Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition.

Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields. Integration Management: Assist architects in the design and integration of ServiceNow with other systems and applications to create seamless end-to-end processes.

Best Practices: Contribute to the development of Org s best practices and standards. Adhere to security and implementation best practices and ensure that implemented solutions meet relevant compliance requirements.

Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.

Develop Asset and Configuration Management processes, procedures, and standards. Mature processes and KPIs to improve Asset and Configuration Management effectiveness. Build relationship mappings in ServiceNow CMDB with Discovery Tools and Service Mapping in serving ServiceNow modules including ITOM, Hardware Asset, Virtual Agent, Change, Problem, Certificate, Incident etc.

Lead integration of new modules, store applications, integrations, and spokes. Interface with executive stakeholders to align ServiceNow solutions with business goals and emerging trends. Oversee development and data management for integrations between ServiceNow Platform and other systems, tools, or services (like Workday or Active Directory) Areas Of SupportPrimary areas of support include: NOW Core Platform Security, CMDB, Discovery ITOM Discovery, Service Mapping, Event Management, Cloud Management SAM Software Asset Management HAM Hardware Asset Management Performance Analytics Integration support Cross functional MINIMUM QUALIFICATIONS: 7+ years' experience in IT, software development, or ServiceNow 3+ years of experience in CMDB ServiceNow Certified System Administrator & Certified ServiceNow Developer Experience with Agile / Scrum methodology. 2 or more years of Integration experience (SOAP, REST, and JSON as well as JDBC and file imports). (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through