Associate

Job Description (Posting).

Logistics Coordinator

Responsibilities

Package up and ship out 3000 old obsolete computers to an e-waste service

Get inventory under control

Rebuild some new processes around managing min / max supply levels

Create a hybrid supply chain model where some assets may not physically be onsite and may be distributed directly by 3rd party suppliers.

Coordinate and monitor supply chain operations

Ensure premises, assets and communication ways are used effectively

Utilize logistics IT to optimize procedures

Plan and track the shipment of final products according to customer requirements

Keep logs and records of warehouse stock, executed orders etc.

Prepare accurate reports for upper management

Skills

Proven experience as logistics coordinator

Experience in customer service will be appreciated

Knowledge of laws, regulations and ISO requirements

Ability to work with little supervision and track multiple processes

Computer-savvy with a working knowledge of logistics software (ERP)

Outstanding organizational and coordination abilities

Excellent communication and interpersonal skills

BSc/BA in business administration, supply chain management or relevant field

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases