HCL Technologies Ltd. Providence , RI 02940
Posted 1 month ago
Job Description (Posting).
Logistics Coordinator
Responsibilities
Package up and ship out 3000 old obsolete computers to an e-waste service
Get inventory under control
Rebuild some new processes around managing min / max supply levels
Create a hybrid supply chain model where some assets may not physically be onsite and may be distributed directly by 3rd party suppliers.
Coordinate and monitor supply chain operations
Ensure premises, assets and communication ways are used effectively
Utilize logistics IT to optimize procedures
Plan and track the shipment of final products according to customer requirements
Keep logs and records of warehouse stock, executed orders etc.
Prepare accurate reports for upper management
Skills
Proven experience as logistics coordinator
Experience in customer service will be appreciated
Knowledge of laws, regulations and ISO requirements
Ability to work with little supervision and track multiple processes
Computer-savvy with a working knowledge of logistics software (ERP)
Outstanding organizational and coordination abilities
Excellent communication and interpersonal skills
BSc/BA in business administration, supply chain management or relevant field
(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
HCL Technologies Ltd.