Associate

Job Description (Posting).

a. This person should be a full stack engineer with excellent communication skills.

b. This person needs to have strong Backend Development experience with PHP and Java.

c. This person needs to have moderate Frontend Development experience with JavaScript/TypeScript.

d. Laravel and Angular experience are a plus.

e. This person needs to have experience with leading an offshore team.

(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.