Associate

Job Description (Posting).

Job Description:

Responsible for application and infrastructure observability within the Centene ecosystem. Work closely with infrastructure and application teams to create observability dashboards within Dynatrace and Splunk, providing end-to-end insight into the status and health of the platforms. Provide consultation on APM tool capabilities & advise teams on the best use of the products.

Skills

Basic understanding of Dynatrace components (Digital Experience, OneAgent, Extensions, Business Analytics, Davis AI)

Basic understanding of Dynatrace concepts such as SLOs, tagging, anomaly detection, and management zones

Hands-on experience creating Dynatrace dashboards

Dyntrace Saas experience a plus

Splunk & Cribl experience a plus

Position Responsibilities:

Provide knowledge of onboarding new data sources into APM tool (Dynatrace), analysing the data for parsing, then building dashboards to fulfil stakeholder requirements.

Experience with gathering and organizing large amounts of data to use for instrumentation into an Enterprise monitoring solution Dynatrace or Splunk.

Drive the comprehensive dashboard implementation and administration of the Health and Status indicators within Dynatrace, and Splunk.

Develop SLOs, SLIs, KPIs in Splunk and Dynatrace, as well as alerts with custom thresholds, escalation and notifications based on defined requirements

Ability to design, build and integrate improvements for the Health and Status solutions to maximize effective alerting within the Splunk and Dynatrace platform, including alarms, dashboards, and reporting.

Perform gap analysis for immediate relief on false-positive and non-actionable alerting and provide recommended improvements

Provide on-going support, training and assistance to multiple personnel supporting mission and training operations.

Assist in new software/hardware integrations with Dynatrace, and Splunk or other products as needed

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases