Associate

Job Description (Posting).

"ROLES AND RESPONSIBILITIES

Configuring and troubleshooting the Cisco Routing ,Switching , Firewalls & Wireless

Ability to implement and administer the network devices (e.g., routers, switches , wireless & firewalls )

Perform network maintenance and Device upgrades including patches, hot fixes and security configurations.

Monitor performance and ensure devices availability and reliability.

Monitor system resource utilization, trending, and capacity planning.

Provide Level-3 support and troubleshooting to resolve issues.

Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.

Liaise with vendors and other IT personnel for problem resolution.

On-call support during the Weekdays and Weekends

Managing the Ip addresses and Resolving Conflicts

Experience in the use of network Monitoring tools

GCP & AWS Cloud experience will be an added advantage.

Ability to manage the devices through Cisco Prime Infrastructure

Managing the DNS Records with third party Vendor

Managing and updating the CMDB on Snow

Midlevel Network engineer L2 (E2.3) - 5 resources in each location (Chennai, Guadalajara and San Antonio) with below skills:

Extensive knowledge of LAN and WAN technologies

Hands-on experiences in Data Centre switching, routing, and overlay technologies.

Excellent Exposure to current Leaf>Spine>Leaf architectures, validated designs, and methodologies.

Excellent knowledge of dynamic routing protocols Eigrp, OSPF, iBGP, eBGP.

Excellent exposure to Nexus 2/3/5/7/9K platforms

Excellent exposure to DNS, DHCP & IPAM.

Strong Experience in managing & troubleshooting Nexus/cisco switches with FEX, VPC, VXLAN, VDC's etc.

Experience in security related fields (firewalls, VPN, network access control) Palo Alto, Cisco ASA, CISCO FTD, FMC.)

Experience with Routers, switches, HSRP, VRRP & GLBP redundancy protocols, Firewalls

Strong troubleshooting skills by providing support for any network & security related issues

Experience in monitoring tools like Solar Winds, thousand eye

Experience in Infoblox.

Experience in Wifi products such as cisco, extreme, Nsight, Juniper-mist.

Experience in Load balancers such F5(LTM, GTM)"

(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.