Associate

Job Description (Posting).

Looking for strong experience in Cloud (AWS and Azure) .

Also looking for good experience in RDS or redshift

Skilled in Oracle 19c/12c/11g Oracle RAC, ASM, DataGuard, Exadata, and Oracle Enterprise Manager

• Build, configure, and complete upgrades of Oracle Databases and grid infrastructure

• Perform regular maintenance on databases

• Manage backups/restores for databases

• Work on projects as the Oracle database resource to accomplish any DBA tasks required

(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations orL3 level support and doing incident and problem management (6.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.