Associate

Job Description (Posting).

Sr no. Topic(s) covered1 OS Deployment and configuration - Windows Servers 2 Manage and Troubleshoot files and folders related requests3 Manage and Troubleshoot Print Queues related requests4 ITIL Process understanding and adherence5 Configure and manage Network Printer6 Alerts/Incidents validation and troubleshooting7 Expertise with reporting of operational activities with client and other stake holders.8 Quick turnaround or identification of high priority issues, and esclelation on time as and when required. 9 Alerts/Incidents validation and troubleshooting 10 Configure and manage iSCSI storage11 Implement Windows Server features12 Awareness of workplace tools, data gathering and analysis13 Strong communication and presentation skills for BAU and project works14 Understanding of technologies such as Vmware as well as Nutanix15 Update Patches implementation16 Shift rotation flexibility (1.) To ensure upskillor creation of resources through internal academiesor trainings and growth rotation (2.) To provide Pre Sales Support (RFP Response, Solution Defense, Customer Presentation) and Transition or transformation escalated support (3.) To contribute in development of practice areas through value add activities in the knowledge domain (4.) To ensure project deliverables within quality standards and timeline