Associate

Job Description (Posting).

Hands on Experience with Dell PowerFlex,VXFlex or ScaleIO Storage Technologies

Experience with datacenter storage technology

Strong technical network troubleshooting skills .

Strong understanding of compute and storage virtualization products and technologies.

Strong architectural understanding of complex enterprise level infrastructure with large deployment of compute,storage and networking.

Experience with moving workloads between diffrent environments using NSX12 bridge and or HCX solution.

Knowledge and/or experience with automation tools such as ansible,terraform,powershell and automation of storage of maintenenace activity.

Provide Full design,planning,configuration,documentation,deployment.

Understand storage virtulization,data rationalization,workload automation,Disaster recovery and San Fabric managment. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.