Job Description and Duties

This is a continuous, year long job posting with the following quarterly cutoff dates:

• January 15
• April 15
• July 15
• October 15

Candidates must have eligibility and submit applications in each quarter by the cutoff date in order to be considered for that round of recruitment.

The incumbent performs a variety of tasks under the general supervision of the Staff Services Manager I. The Associate Governmental Program Analyst (AGPA) provides professional, quality service and accurate information to the public by accepting, investigating, and resolving the more varied and complex complaints of housing discrimination, denial of services by a public accommodation, and acts of hate violence under the Fair Employment and Housing Act, the Ralph Civil Rights Act and the Unruh Civil Rights Act. This is a full journey level position.

Please let us know how you heard about our position by taking this brief survey.

You will find additional information about the job in the Duty Statement.

Working Conditions

The demands described here are representative of those that must be met by the incumbent to successfully perform the essential functions of the job with or without a reasonable accommodation.

• Requires ability to effectively handle stress of multiple demands and deadlines, and work in a noisy and fast paced environment.

• Requires daily use of a personal computer and related software applications at a workstation.

• Requires ability to complete tasks that require making repetitive hand movements in the performance of daily duties.

• Requires prolonged sitting and/or standing in a workstation for 6.5 to 7 hours per day.

• Requires punctual and regular attendance.

• Requires occasional travel to conduct on-site investigations.

The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions associated with this job.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
• STAFF SERVICES ANALYST

Additional Documents

• Job Application Package Checklist

• Duty Statement

Position Details

Job Code #:

JC-428199

Position #(s):

326-278-5393-XXX

Working Title:

Associate Governmental Program Analyst

Classification:

ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

$5,684.00 - $7,114.00

Shall Consider:

STAFF SERVICES ANALYST

$3,640.00 - $5,916.00

of Positions:

Multiple

Work Location:

United States

Telework:

Hybrid

Job Type:

Permanent, Full Time

Work Shift:

8:00 am to 5:00 pm

Work Week:

Monday to Friday

Department Information

The CRD is the state agency charged with enforcing California's civil rights laws. The mission of the CRD is to protect the people of California from unlawful discrimination in employment, housing and public accommodations and from hate violence.

Telework Opportunity

As operationally allowed, telework is available for employees who can perform their essential functions remotely.

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

Travel expenses from your home to your assigned headquarters location are considered a normal commute and are not reimbursable.

The positions may be filled in our offices below.

• 2218 Kausen Drive, Suite 100, Elk Grove, CA 95758
• 320 West 4th Street, 10th Floor, Los Angeles, CA 90013
• 1325 Spruce Street, Suite 320 Riverside, CA 92507

Department Website: https://calcivilrights.ca.gov/

Special Requirements

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

All information regarding your employment history must be included on the State Employment Application STD. 678. Applications that are submitted blank or with "see resume" in place of duties performed or applications received without the following information for each job entry will be considered incomplete and will not be accepted:

• "To" and "From" dates (month/day/year)

• Hours worked per week

• Private sector job titles

• Supervisor name and phone number

• Job duties performed

• State employees must list the specific departments for which they worked and indicate the specific civil service classification titles held (not working titles).

Transcripts

If you are meeting minimum qualifications with education, you must include your unofficial transcript for verification. If selected, you will be required to provide official transcripts at the time of hire. Foreign transcripts must include official verification of U.S equivalency prior to appointment by an organization found here.

Personal Identifying Information

Please do not include your Social Security Number, date of birth, veteran status, personal photos, LEAP information, or any other personally identifying information on any documents in your application package.

To find out additional information on how to apply for a state job, please follow the link below. For example, you can locate job-specific positions or veteran preference information. If you have questions about filling out the application, please get in touch with the Human Resource Analyst. If you have questions about the position, please get in touch with the hiring manager.

We review your application to determine if you meet the minimum qualifications. Please ensure to provide detailed information on your application.

Application Instructions

Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: Until Filled

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

California Civil Rights Department

Attn: Human Resources Office

• Cristina Granado

2218 Kausen Drive

Suite 100

Elk Grove, CA 95758

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

California Civil Rights Department

Human Resources Office

• Cristina Granado

2218 Kausen Drive

Suite 100

Elk Grove, CA 95758

Applications can be dropped off with receptionist when entering building.

08:00 AM - 04:30 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.

• Resume is optional. It may be included, but is not required.

• Statement of Qualifications -

A Statement of Qualifications (SOQ) is required and must be submitted with your application. Do not submit a cover letter.

The SOQ serves as documentation of each candidate's skills, relevant experience, and ability to present information clearly and concisely in writing. Please answer each question below separately. See Statement of Qualifications section below.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in or knowledge of complete investigative techniques, methodology and/or settlement of complaints.

• Ability to communicate effectively both verbally and in writing and establish and maintain cooperative working relationships with co-workers, members of the public, and display excellent customer service skills.

• Ability to operate a computer and knowledge of Excel and Word software programs.

• Ability to interpret and apply laws and regulations to specific situations.

• Ability to follow oral and written instruction and established procedures.

• Ability to gather and analyze facts and evidence; reason logically, draw valid conclusions, and make appropriate recommendations and participate effectively in investigations and interviews.

• Ability to prepare typed documents and accurate detailed reports clearly and concisely.

• Ability to work independently with minimal supervision while meeting departmental performance expectations.

• Ability to speak a second language (bilingual) or American Sign Language preferred, but not required.

Benefits

There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

• Pension through CALPERS

• Medical Benefits, including health, dental, and vision insurance

• Medical benefits into retirement

• Deferred Compensation options: 401k and 457b

• Leave benefit options (Vacation/Sick or Annual Leave)

• Paid Holidays

• Life Insurance

• ScholarShare (College Saving Account)

• School Loan forgiveness under the federal Public Service Loan Forgiveness Program

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://calcivilrights.ca.gov/

Human Resources Contact:

Cristina Granado

(916) 957-0340

cristina.granado@calcivilrights.ca.gov

Hiring Unit Contact:

Esmeralda Yager

(916) 708-7377

esmeralda.yager@calcivilrights.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO OFFICER

(213) 723-6024

brenda.valle-balderrama@calcivilrights.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications (SOQ)

Statement of Qualifications (SOQ)

AGPA/SSA

The SOQ is a narrative discussion of how the candidate's education, training, experience, and/or skills qualify them for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing.

Instructions: SOQ must be typed in 12 point Arial font, limited to two (2) pages, candidate name is entered at the top of each page, questions are numbered and address the following inquiries:

• Describe your experience in working independently and being self-directed.

• Describe your experience handling multiple tasks, how you set priorities and organize work.

• Describe your experience working in high pressured work situations and how you cope with competing deadlines.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.