Associate Field Service Engineer

Houston, Texas - 2024-07-01 Associate Field Service Engineer

If you're one to rise to a challenge, this opportunity is for you. Your resume is great, but we also want to know what drives you. We're big on culture and look for employees who can grow both professionally and personally with us.

At TSP, we make sure our employees have the opportunity to build fulfilling careers. Why? Because if our people aren't taken care of, our customers won't be either. TSP was founded on the belief that our product is our people, and our commitment to those employees is written into our company values.

ROLE SUMMARY

We are seeking an Associate Field Service Engineer based out of Houston, TX for our installations team. This engineer will be responsible for installing and configuring data storage hardware equipment at various business sites across the United States, requiring 100% national travel.

TSP is a third-party service provider, meaning we work with multiple partners. Sometimes, we handle engagements that aren't related to storage platforms but involve other IT-related work.

THESE ARE THE JOB DUTIES AND RESPONSIBILITIES OF AN ASSOCIATE FIELD SERVICE ENGINEER:

• Install and configure data storage hardware equipment at customer sites according to specifications and best practices

• This includes tasks such as unboxing, lifting, racking/stacking, and configuration

• Ensure all work is performed in compliance with company standards, industry regulations, and customer requirements

• Schedule service calls and coordinate the delivery of parts

• Travel frequently to local and national customer sites, often on short notice

• Must be flexible and adaptable to changing schedules

• Interact with IT customers and TSP technical team members, including presales, services and support organizations

• Maintain accurate and detailed records of installations, maintenance activities, and customer interactions

• Formal and informal training toward certifications would be considered for a qualified candidate.

YOU SHOULD BE ABLE TO HANDLE EVERYTHING ABOVE BECAUSE YOU HAVE EXPERIENCE LIKE:

• Familiarity with various operating systems and networking protocols

• Excellent problem-solving abilities, strong communication skills, and a customer-centric approach

• A strong sense of urgency, time management and customer facing skills are required

• Must have a solid understanding of Microsoft Outlook and demonstrate superb communication skills (phone/email/messaging/in-person)

• Good job stability must be reflected on resume

• Must be reliable, proactive and possess the ability to take ownership of multiple engagements

• Positive attitude, professional, self-motivated, and fast-learner

• Degree in computer science, information technology or any technical field preferred

• Extensive exposure to datacenter environments preferred

• Proficiency in installing, configuring, and troubleshooting data storage hardware preferred

• Active security clearance (within 24 months) a plus

ADDITIONAL INFORMATION ABOUT THIS ROLE:

• Must have reliable transportation, valid driver's license and vehicle insurance (business mileage reimbursed)

• Must be able to lift up to 75lbs

• Compensation Range: $25-27/hr, depending on relevant experience + benefits

• View our benefits information: https://marketing.mytsp.net/tsp-benefits

• Candidates must be authorized to work in the United States

WE ARE TSP

TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.

We create great customer experiences by saving you time and money. We're driven by integrity - we do what we say we will do - exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don't manufacture devices or sell software - our product is our people.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.