Associate Facility Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Associate Facilities Manager role is to ensure the proper operation of all aspects of a facility and responsible for providing planning and scheduling of all non-emergency maintenance activities and conference meeting requests. This position will liaise with the account teams and customers to ensure required resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of the maintenance resources. This position will need to work closely with other functions such as Finance, Sourcing, EHS to support business goals. In addition, this individual will have responsibility to ensure applicable business information/work order data is stored and maintained to support business decisions when needed.

Job Responsibilities:

• Works w/ Account Director and assigns individuals or groups of individuals as required to complete the work

• Provide overall facility services in accordance with accounts' standard processes and procedures including application of policies and programs, coordination of information

• Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues

• Coordinates the work schedule to ensure the most effective use of resources and timely completion of all pre-planned and corrective work

• Coordinates with client representatives to understand their needs and to ensure the work schedule takes account of the downtime windows negotiated with clients, where necessary

• Manage sub-contractors, onboarding, schedule, invoicing, etc.

• Maintain office consumable inventory and budget with the clients' goals and track variances

• Estimate work-order completion times and compare to actual

• Determines and arranges any operational safety requirements for the completion of a Work Order

• Read, understand, and abide by site procedures and SOP's

• Assists in the completion of the building inspections

• Confers/communicates with work order requesters

• Coordinates and conducts scheduling meeting w/ maintenance teams and customers for scheduling planned maintenance activities

• Creates and publishes weekly, monthly and quarterly reports and makes them available to team members and client representatives

• Provide input to department metric reporting

• Maintain intermediate to high computer skills necessary to access CMMS Work Order system, to manage work orders

• Communicate clearly, understand, and acknowledge verbal instructions, and be able to read and interpret written work orders, sketches, SOP, and technical manuals

• Perform other job-related duties and tasks as assigned

Position Requirements:

KNOWLEDGE, SKILLS, AND ABILITIES

Planning & Prioritizing

• Analytical Thinking

• Excellent organizational, verbal, and written communications skills required

• Track, verify, and report Service Level Agreement (SLA) performance indicators weekly to the team and coordinate with team to improve performance and meet objectives

Location:

On-site -Billerica, MA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.