Associate Executive Director (Northwest)

How You will Power our Purpose (Job Summary):

The Associate Executive Director is a transformative leader driving the center to successfully execute the organization's strategic imperatives to be a charity, partner, and employer of choice for years to come. You will lead, coach, and hold others accountable for creating a transformative Y Experience. You will be responsible for critical center operations and workstreams and creating a transformative Y Experience that builds loyal members, energizes employees and volunteers, inspires donors, and stimulates growth and innovation. Innovation will be a crucial area of growth for all Associate Executive Directors through mastering, demonstrating, and coaching others in design thinking and social entrepreneurship.

You will also support the enterprise's commitment to diversity, equity, inclusion, and belonging (DEIB) and the core character values of the YMCA. Reporting directly to the Executive Director/Associate Vice President of Operations, you will partner closely with other senior leaders throughout the enterprise to achieve outcomes.

How You Will Make an Impact (Essential Functions):

Y Experience Leadership & Results (60%)

Performance Achievement & Results

• Fosters a culture that builds trust and treats all team members and colleagues with respect; constructively and immediately deals with conflict; gains commitment and provides clarity; holds team members accountable and cultivates peer accountability; and achieves results to meet strategic and operational goals.

• Models inclusive leadership behaviors and embraces all dimensions of diversity -- building strong teams that apply their diverse skills and perspectives to our mission.

• Responsible for hiring, coaching, and managing all direct reports and ensuring alignment with association people practices for all positions within their organizational structure.

• Responsible for successful Strategic Plan metrics, Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) to meet strategic goals and objectives.

• Implements a goal-based leadership approach (OKR methodology) and ensures the development department is actively working towards supporting organizational-level objectives and key results. Conducts quarterly Check-ins and the Annual Check-In with direct reports to ensure progress with OKRs, providing ongoing coaching and feedback, and discuss development opportunities.

Facilty Management

• Ensure the facility and equipment are well-maintained, safe, and clean, following association guidelines and practices.

• Conducts a monthly walkthrough of the center with the Executive Director/Associate Vice President of Operations and a quarterly walkthrough with the Chief Operations Officer and association facilities lead.

Fiscal Management

• Manages the budgeting process so that resources are devoted to top priorities and strategic objectives.

• Identifies growth opportunities, conducts forecasting monthly, and corrects financial deficiencies on a timely basis.

• Develops and reviews monthly variance reports with the Executive Director/Associate Vice President of Operations, implementing action plans to stay on plan with the annual budget.

Y Experience: Membership & Programs

• Oversees center membership and program enrollment growth while ensuring a high-quality and transformative Y Experience as demonstrated by net-promoter scores and other experience metrics.

• Develops and fully understands member/customer value proposition and key attributes of core programs and products.

• Ensure high-quality programs and excellent customer service, moving quickly on staffing decisions to ensure only those strong in customer service serve our members.

• Develops and implements high-quality member engagement strategies and programs to support center and association goals and strategies

• Establishes plans for expanding programs and services in harmony with overall YMCA objectives and key results.

• Stays current on trend identification and implications for the center in the following areas: Membership, Aquatics, Health and Wellness, Youth and Family Programs, and other programs and initiatives operated by their assigned centers.

• Stays current and provides a quarterly update to the Executive Director/Associate Vice President of Operations, discussing other providers in the service areas along with their offerings, value proposition, and critical attributes, developing an action plan on how the Y remains relevant in its programs and services

Philanthropy

• Drives successful fund-raising and financial development, working with assigned Executive Director/Associate Vice President of Operations and Development Team to meet quarter and annual objectives.

• Meets every quarter with the Executive Director/Associate Vice President of the Operations and Development Team to ensure the center progresses toward the fundraising goal.

• Ensures strong board/volunteer and staff participation.

• Partners with Executive Directors/Associate Vice President of Operations and youth development leaders (Extend-A-Care) to build strong partnerships with school districts and other educational entities and ensure a compelling philanthropic case and center connection to YMCA youth development programs in the service area.

Marketing & Community Y Brand (20%)

• Builds bridges within the community so that all segments of society have access to the Y.

• Effectively communicates community benefit and the Y's impact on all stakeholders (e.g., staff, volunteers, members, and community leaders) and develops positive working and collaborative relationships with other organizations, businesses, and governmental entities.

• Enhances the Y's reputation in the community by engaging with partners, businesses, school districts, and other non-profit organizations invested in strengthening the community.

• Ensures center execution on all aspects of association marketing strategies and campaigns.

• Ensures implementation of internal marketing efforts (i.e., activating staff for referral programs) and consistent social media engagement through center channels.

Association & Innovation Initiatives (20%)

• Leads and models design thinking and social entrepreneurship practices to develop innovative solutions to community needs, community and association-wide opportunities, and challenges.

• Works to master, demonstrate, and coach others in design thinking and social entrepreneurship to establish a strong culture of social innovation.

• Serves as project teams for assigned innovation projects designed to incubate new products and services and/or improve systems and processes.

• Serves on Association-level impact teams, task forces, and committees as needed.

• Other duties as assigned.

What You Bring to the Community Enterprise:

Education & Experience:

• You have a bachelor's degree or equivalent experience.

• Five or more years of management experience, preferably in a YMCA or other nonprofit agency.

• Ability to direct assigned operations, including volunteer development, staff supervision, development, and monitoring of budgets, marketing, and program development.

• Thorough understanding of the nature of the YMCA movement, volunteers, and staff in accomplishing the YMCA goals, objectives, and mission in the community.

• Experience in and willingness to learn design thinking.

You're a Cause-Drive Leader -- You are effective at:

• Advancing our mission and cause -- providing visionary leadership to ensure resources are mobilized to adapt to new challenges and needs in the community

• Building relationships -- connecting people to the Y's cause by developing inclusive relationships, partnerships, and collaborations to co-create solutions to pressing social needs.

• Leading operations -- ensuring relevance, effectiveness, and sustainability of the organization so we can continue to fulfill our promise to the community.

• Developing and inspiring people -- supporting the holistic development of self and others so everyone can embrace the Y's cause, sustain our culture, and inspire others to action

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk and occasionally lift and/or move items, including equipment, furniture and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.