This position is the second in command the Office of Continuous Improvement, which handles:
Process improvement and change management leadership for all processes related to the Controllership function, Purchasing, and Treasury. This includes both processes internal to VPFA and those implemented by campus departments.
Training design and development for all training offered through University Financial Services.
All Functional and some technical system support for Oracle Financials Cloud modules, including Projects Portfolio Management, Financials, and Procurement, which are continuously improving systems. This team also provides functional and some technical support for Student Financials in PeopleSoft Campus Solutions. This includes both production support and project work.
This position works with all levels and all areas of campus. The position is both inwardly and externally focused. The position will manage projects, manage staff that manage projects, and provide leadership across campus including facilitating consensus on complex and controversial subjects.
Duties and Responsibilities:
Leadership within OCI Take effective actions to build a strong continuous improvement team and utilize strategies to get the best out of the team and each team member. Create and maintain a culture that strives for continuous improvement and rewards outstanding performance. Clear obstacles that prevent staff from accomplishing their jobs, objectives and personal goals. This position and department will engage in significant project management duties. This position must ensure that all projects are progressing properly and communication is adequate to ensure stakeholders are aware of status, issues and any needed action on their part. In addition, this position is second in command for the entire unit, and would work on vision and strategy with the Executive Director, representing the ED as needed.
Managing Continuous Improvement Ensure opt in functionality delivered on a quarterly basis is identified and organized for ease of use. Ensure OCI team is engaging in continuous learning related to opt in functionality so that they can serve as consultants and provide options to customers. Ensure customers are aware of opt in functionality options so that it can be prioritized for implementation. Manage capacity of OCI team to ensure an appropriate balance of projects. Assign new projects as appropriate. Ensure projects (change initiatives) meet business, schedule and budget objectives. Ensure participants are organized to conduct quarterly patchset testing to identify what has changed in order to prepare end users. This person will focus on the people side of change including changes to business processes, systems and technology, job roles and organization structures and engagement with the campus community. Utilize established change management plans that minimize employee resistance and maximize employee engagement to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees in the organization such that business results are achieved.
Managing Production Support Assess proficiency of staff related to configuration options and create cross training plans to grow knowledge where gaps exist. Monitor performance of production support team to ensure reasonable turnaround times for customers. Ensure coordination with peer groups, such as Budget & Planning and the Office of Sponsored Programs, for production support. Actively participate in knowledge transfer as projects are implemented and move into production support.
Community Relationships proactively cultivate and sustain strong, mutually supportive partnerships with key individuals in peer administrative units and campus wide. Communicate clearly and timely to maintain cooperative arrangements with other members of the campus community. Represent the point of view of VPFA while being creative about building bridges between and among competing interests. Utilize these relationships to keep apprised of the direction of the ever changing university environment to enable the department to proactively prepare for, respond to, and deliver solutions for future needs. This department is a pro-active unit designed to address the gap between campus needs and delivered administrative services. Relationships are critical to generating the trust needed to accomplish this goal.
Bachelor's degree or equivalent plus 8 years similar work experience including 3 years managerial experience
Strong facilitation skills
Strong presentation skills
Experience in managing change in a complex organization
Excellent written and verbal communication skills, including debate ability in a positive manner
Advanced computer skills in Excel and PowerPoint
CCMP or other change management certification.
PMP or other project management certification
The successful candidate will possess the following knowledge, skills and abilities:
Must have the ability to utilize critical thinking skills to proactively problem solve including anticipation of issues, determination of solution or resolution, and provide appropriate communication to impacted parties. Skill level should be commensurate with job level.
Who while maintaining an understanding of the larger vision is also an engaged and detail oriented individual demonstrating the ability to take ownership of and complete assigned tasks. The employee must be able to work through challenging situations with respect to assigned duties.
Must have the ability to understand complex scenarios and dissect the components in order identify changes required and the impact of those changes.
Must have the ability to see conflicting perspectives of an issue and work with competing sides to form a consensus and implement a resolution.
Must have the ability to implement and enforce policy in a respectful and customer service oriented manner. Skill level should be commensurate with job level.
Must have the ability to work with a high degree of independence with appropriate use of discretion and judgment.
Maintains a professional attitude amidst difficult and stressful times and who demonstrates a sense of ethics while performing daily tasks.
Must be able to demonstrate a willingness to be adaptable, flexible, versatile and/or tolerant in a dynamic work environment while maintaining effectiveness and efficiency
Behave ethically: understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the university
Must be able to establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the university
Must be able to communicate effectively, speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
Must display creativity and innovation by developing new and unique ways to improve operations of University Financial Services, associated administrative groups, and campus at large and create new opportunities
Must be able to focus on customer needs: anticipate, understand, and respond to the needs of internal and external customers to meet or exceed their expectations within the organizational parameters
Must be able to foster teamwork: work cooperatively and effectively with other o set goals, resolve problems, and make decision that enhance effectiveness.
Must be able to lead and positively influence others to achieve results that are in the best interest of the university
Must be able to make decisions, : assess situations to determine the importance, urgency and risk, and make clear decisions which are timely and in the best interest of the university
Must be able to organize by setting priorities, develop a work schedule, monitor progress toward goals, and track details, data, information and activities
Must be able to plan and determine strategies to move the organization forward, set goals, monitor progress, make revisions as necessary to realize the goals.
Salary and benefits: Salary range begins at $84,900 per year, plus an excellent benefits package is available for eligible employees, for more information visit: http://hrs.boisestate.edu/careers/benefits/.
Application Instructions: Complete the online application and upload a cover letter and resume indicating your interest and qualifications for this position.
Boise State University Alumni