The Participation Management Forms Processing Specialist works as part of the Participation Management team and handles forms (such as signature pages, full applications, etc.) received from users or potential users of Department of Education (ED) systems. Forms may be received via fax, email, and postal mail. Upon receipt, the Forms Processing Team takes images of non-electronic copies of these forms for proper record-keeping purposes. The Lead Specialist will access web-based and mainframe interfaces to verify and update information in secure ED systems.
Upon being trained, performs routine activities with moderate level of supervision
Adherence to the Privacy Act as it related to the confidentiality of information released.
Adherence to GDIT Culture of Responsibility (COR) and CPS/SAIG Technical support policies and guidelines
Follows monthly schedule as guideline for activities to be performed but shifts priorities to other areas based on availability of staffing and backlog of documents.
Enters data from PM Enrollment documents into the PM mainframe CICS system
Serves as backup for processing of Foreign school forms
Maintains up-to-date knowledge of processing procedures
Contacts users via telephone to provide TG for initial applications or when unprocessable forms are received and documents issue
Responds to routine questions from Tech Support staff when forms cannot be processed
Performs post-entry processing
Monitors unprocessable forms being held for additional information. Securely destroys documents that have aged out of the process
Reports problems with the system to the Lead Enrollment Specialists
Participates in annual review and update of processing procedures by updating assigned sections and providing comments on sections assigned to other team members
Develops job aids as requested
Suggests improvements to forms, system, and procedures/processes that would increase quality and/or productivity
Participates in training on upcoming system changes and supports User Acceptance Testing of CICS system by performing test cases and documenting test results
Perform other duties as assigned, including but not limited to the generation of CD/DVD of images for OIG
High School diploma or GED required
Strong organization and interpersonal skills required.
Ability to multi-task, set priorities, and be flexible is required.
Excellent customer service and phone skills required. Experience in customer service/administrative positions is desired.
Experience with Microsoft Products Word, Excel, Project, is desired.
Attention to detail and accuracy is required.
Occasional overtime may be required.
Must be able to type a minimum of 20 WPM, 30 WPM preferred
Proven ability to work as a team member is required
May not be in default on any Federal Student Loan
Background Investigation (Public Trust 5C) required
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
General Dynamics Information Technology