Associate Engineer, Pega Customer Service

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

We are seeking a motivated and talented Associate Engineer to join our global team. As an Associate Engineer, you will work closely with our development and support teams to ensure the successful implementation and maintenance of PEGA Customer Service applications.

How you will contribute:

• Assist in the development of new features and enhancements.

• Translate business requirements into design/application builds.

• Collaborate with the development team to design, configure, and implement PEGA solutions. Lead the implementation of best practices in PEGA architecture, design, and coding.

• Review technical requirements and provide recommendations for PEGA configuration and integration. Critically review the work of Development and support team members.

• Ensure delivered work meets technical, functional, performance, and business requirements, adhering to best practices as defined by the team, organization, and industry standards.

• Participate in code reviews and ensure adherence to best development practices.

• Troubleshoot and resolve issues related to PEGA applications.

• Work closely with the support team to address user inquiries and incidents.

• Lead development activities with an advanced understanding of PEGA Customer Service.

• Analyze, identify, and log enhancements/bugs for PEGA Customer Service V8.7.x or above.

• Communicate effectively with Project and Product management.

• Work independently and as a member of a team.

• Manage and execute PEGA deployments efficiently.

More about this role

• Bachelor's degree in computer science, Engineering, or related field.

• Minimum 5 years of experience in PEGA Customer Service development.

• Possess in-depth knowledge of PEGA Customer Service, KM and Messaging V8.X or above.

• Strong understanding of PEGA configuration, integration, and best practices.

• Demonstrate experience and desire to work in a global offshore/onshore model. Familiarity with global application support and maintenance.

• Exhibit excellent communication, collaboration, and problem-solving skills.

• Ability to work independently and as part of a team.

• Strong analytical and troubleshooting skills.

• Experience in the Food Industry domain is highly preferred.

• PEGA CSA (Certified System Architect) certification.

• Proficiency in at least one programming language like Python, Ruby, PHP, and Java (crucial for GCP DevOps)

• Familiarized with containers and their principles (continuous flow, experimentation, and feedback)

• Familiarized with tools like SaltStack, Ansible, Puppet, Chef, Docker, and Windows PowerShell DSC for efficient infrastructure management, would be a plus.

• Understanding of GCP services related to compute, storage, databases, machine learning, networking, and security, it is preferred.

• Understanding of how to design solutions on GCP, considering factors like scalability, reliability, and performance would be a plus.

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands-including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products -are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

Job Type

Regular

Software & Applications

Technology & Digital