Associate Engineer

About the role

The Associate Engineer (AE) works with and under the supervision of senior-level Engineers, assisting with post-sales engineering, consulting design, and implementation services related to hardware and software technologies. Additionally, Associate Engineers provide pre-sales support by assisting senior-level Engineers with the development, review, and validation of customer solutions. Travel is required - Computacenter United States Inc. AE will spend a majority of their time working at client sites and the Integration Center.

What you'll do

• Working with and under the direction of senior-level Engineers, Associate Engineers will:

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.

• Assist in identifying design options for systems infrastructure.

• Support Pre-sales activities by assisting the Sales and Engineering groups with requests for quotes, information, bids, proposals, and statements of work.

• Interact with Solutions Architects, Engineers, and vendors to adjust designs to meet the customer's needs.

• Assist Project Managers and Engineers on post-sales client and project specific tasks required for customers.

• Perform the build, configuration, testing, and maintenance of servers, storage, and virtualization and networking related hardware and software.

• Prioritize and perform research on technical problems.

• Assist with identifying, researching, analyzing, and resolving system malfunctions and operational problems.

• Develop design, testing, implementation, and change control documentation.

• Meet schedules and goals for projects you're doing

• Track project tasks against project plan and meet project achievements.

• Provide status reports to management on work you're doing as required.

• Communicate technical information to non-technical personnel, vertically and horizontally within an organization.

• Work with other IT Support personnel and service providers to solve technical problems.

• Work in conjunction with Solutions Architects and other teams to craft, maintain, and publish a set of written procedures and standard methodologies for the delivery of pre and post sales engineering services to customers.

• Rapidly learn new technologies and paradigms.

• Provide after-hours on-call support.

• Participate in vendor training to maintain and improve knowledge of existing and new products.

• Support local vendor relationships within the Region.

• Utilize business management tools for tracking time, expenses and project status, and documentation.

• Support Sales efforts to meet Regional financial goals.

• Embrace and support Computacenter's mission and core values.

What you have

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Knowledge of one or more hardware and software technologies and professional services solutions.

• Some understanding of server, storage, virtualization or networking technologies, procedures, operations, and standard methodologies.

• Minimum of 1-5 years as an engineering consultant, outside systems engineer, or similar position.

• Technology industry certifications a plus.

• Legally eligible to work in the United States.

• Strong technical writing skills to develop system documentation.

• Able to craft technical solution drawings.

• Possess excellent oral and written communication skills, presentation skills, and analytical skills.

• Strong social skills; able to work well with people from many different disciplines.

• Willing to develop and maintain skill set and product knowledge to improve value and to deliver quality services to our customers. This includes attaining designated certification requirements and attending product-specific training, reviewing technical literature, and obtaining hands-on experience.

• Physically able to lift up to 50 lbs.

• Professional self-starter

• Projects a professional image and strong business acumen during customer interactions.

• Possesses a sense of urgency, strong organizational and follow up skills.

• Able to multi-task, stay organized, and works efficiently.

• Independently, as well as collaboratively with others

• Understand and abide by all security and operational polices.

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.