Associate End User Computing Support Analyst

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help Paylocity enhance communication and enable employees to connect, collaborate, and create from anywhere with a position in Product & Technology!

Want to develop the strategies and principles needed to deliver compelling software? Join our team and help us enhance our all-in-one software platform, elevate our one-of-a-kind technology, and improve the employee experience.

Take your career to the next level at one of G2's Top 100 Software Companies. Explore our Product & Technology positions to see where you fit!

Description

The Associate EUC Support Analyst is responsible for providing frontline support, solving technical problems for our employees, and being instrumental in developing solutions to best address our Paylocity team members' needs in a fast, reliable manner. This role monitors incoming chat, email, telephone ACD, and ticket queues. You will provide troubleshooting and support virtually, as well as over the phone, for employee workstations, software, laptops, mobile devices, and printers. The Associate EUC Support Analyst is the entry point to all support requests for our Paylocity team members, having the unique opportunity to provide positive first interaction for all employees within Paylocity!

Are you the teammate we are looking for?

Who you are:

• At ease working at all levels of the organization

• Driven to serve our customers

• Interested in staying current by learning about and applying new technologies

• Able to work in a collaborative environment with a willingness to share your ideas

• Able to work independently and complete tasks with high quality, but unafraid to seek out suggestions from other team members

• Excited to work on cutting-edge technology

• You display a natural curiosity within the Technical space

During the first six months, you will:

• Be responsible for resolving incoming support requests, including:

• Account unlocks

• Password resets

• VPN Troubleshooting and support

• Outlook Troubleshooting and support

• Acting as a point of reference to navigate Technology space with general "How To" assistance

• Access Requests

• Provisioning softphones and assisting with setup/troubleshooting

• Software Installation/Troubleshooting

• Mobile Device Troubleshooting

• Distribution List requests/adds/changes

• Active Directory User and Group management

• Assign all incoming support requests for Data Restore, New Hire, Termination, Badging, Imaging, Name Change Requests to appropriate ticket queues

• Be responsible for meeting all defined Service Level Agreements

• Tackle new and difficult problems, exhibiting a sense of ownership in bringing them to resolution

Required Experience:

• 1-2 years' experience in Technical Support

• Working technical knowledge of current operating systems and troubleshooting best practices

• Working technical knowledge of PC and desktop hardware, laptops, mobile devices and printers

• Basic OS and application troubleshooting experience, including a basic understanding of active directory

• Demonstrated ability to work on multiple tasks at once, meeting deadlines while providing an exceptional end-user experience to our customers (Paylocity employees)

• Ability to effectively communicate technical functions to a non-technical audience

• Basic critical thinking and problem-solving skills and the ability to conduct research into issues and applications as required

• Basic ability to perform under pressure

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com.

This role is a hybrid position based out of our Schaumburg, IL office. The pay range for this position is $45,804 - $67,070 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.