Purpose Benefits Supplemental Questions
Are you seeking more than a paycheck on your next adventure? Then Jefferson County wants to bring your attention to a position currently opened here in the County.
If you're a solid professional with proven experience that's seeking more than a paycheck, Jefferson County invites you to apply for Associate Eligibility Specialist. This position provides you the opportunity to work for a county that's thrives on working collaboratively and overcoming challenges. We are seeking a game changer, someone that loves what they do and is motivated to share their knowledge with those that they work with.
The Associate Eligibility Specialist, provides advanced level customer services and support to Human Services staff and clients.
Essential Duties:Work involves review of applications for completeness, data entry into complex computer program (CBMS) and a workflow management system to initiate application and start renewals in preparation for Eligibility Specialist. Employee will triage incoming work to appropriate individuals for processing.
Employee will be responsible to scan incoming work and upload documents in our workflow management system. Employee will research case files on audit list, locate case files, review for information required, copying case files and communicate with staff in numerous areas to assist in file location and preparation. Work also involves receiving information from area hospitals and other health care providers to document birth of children, review of information to ensure accuracy, data entry into CBMS, communication with Lead Workers to ensure case is processed correctly, filing and electronic case file management. Employee may also be the first point of contact in the lobby which will include; making referrals to appropriate services and assistance available in the agency and community; alerting staff of walk-in customer requests for face to face contacts.
This is a fast-paced, high volume position that will require exceptional attention to detail and a great ability to multitask. As well as working closely with a team where communication and organizational skills are essential.
High school diploma or equivalent certificate required. Prefer a minimum of one year work experience in a high volume customer services environment.
CBMS experience or ability to navigate complex computer systems and databases is strongly preferred.
Familiarity with Assistance Programs including: Long Term Care, SNAP, Food, Cash, Medical.
Experience working in a role where accuracy is extremely important.
Skills, attributes, and that would lead to success in this role include:
Ability to use critical thinking to troubleshoot and triage cases to assist teammates and customers.
High organization and prioritization skills - ability to be able to complete a task after an interruption.
Process improvement skills - ability to streamline processes for efficiency.
Strong follow up skills
Passion to make a difference
Offer of employment contingent on criminal history check.
Additional Information:PLEASE CHECK YOUR SPAM FILTERS! Please be aware, due to increased security features added to many email providers, it is possible any email correspondence sent from us under "govermentjobs.com" or "Jeffco.us" could be sent to your spam folder. We encourage applicants to regularly check their status on governmentjobs.com to see if any updates have been made to their employment status (such as a request for an interview).
If you do not receive the confirmation message within a few minutes of completing an application with us. Please check your Bulk/Spam or Junk E-Mail folder just in case the confirmation email got delivered there instead of your inbox.
If so, select the confirmation message and mark it Not Spam/Junk, which should allow future messages to get through. Please note that any additional messages may come from a different email address and all notices regarding employment will come from governmentjobs.com or Jeffco.us email addresses.
If additional action is required and you are unsure of the validity of the request, please call the HR department at 303-271-8400 and ask for the Talent Acquisition Specialist recruiting for this role. Depending on your settings, spam filters may block certain emails originating from unknown accounts.
We appreciate your due diligence and thank you again for your interest in Jefferson County!
Recruitment Process: You are able to see your status and any communication when you log into your profile via http://jeffco.us/jobs or www.governmentjobs.com. Listed below are the steps in our recruiting process:
Once the job bulletin has closed, the Talent Acquisition Team evaluates all applications based on the minimum requirements listed in the qualifications section of the job bulletin (Status: Application Evaluation OR Does not meet minimum qualifications).
The Talent Acquisition Team reviews applications for the preferred skills (Status: Comparative Review). While these skills aren't a requirement for the position, they will contribute to the success of the new hire in this role. These skills are scored and the highest scoring applicants will be forwarded to the next step.
The next step includes the hiring team reviewing applications and deciding who to contact for a phone screen/interview (Status: Manager Review). The number of applications forwarded for Manager Review depends on the hiring teams request and can range from 10 applications to everyone who meets minimum requirements; not everyone who makes it to Manager Review is guaranteed an interview.
If the hiring team wishes to speak with you further, they will reach out to you via phone call or email using the contact information listed on your application. Some positions will be utilizing an online scheduling tool through governmentjobs.com and you may receive an email requesting you to log in and select an interview time. It is important that you are receiving our emails as we do not want you to miss out on an opportunity.
The time frame for contacting applicants depends on the hiring team's schedule/work load and how many applications were referred for manager review. Please note that Jefferson County receives on average over 100 applications per job bulletin. The status stating Manager Review will be the last status update until the position has been filled and you will be notified at that time.
Thank you for your patience and for your interest in Jefferson County Government! We wish you success through this process. Don't forget to sign up for Job Interest Alerts through http://jeffco.us/jobs to get email alerts for positions you are interested in.
Information about Jeffco!
A career with Jefferson County Government offers the best candidates career growth and a diverse workforce. More than a paycheck, your job enriches the lives of the citizens of Jefferson County. Jefferson County offers great benefits, plentiful holidays, and now is a major stop along RTD's Light Rail West Line.
Living and working in Jefferson County offers the quintessential Colorado lifestyle sought after by many. Residents enjoy easy access to mountain activities such as hiking, skiing and rafting, while also being able to take advantage of the eclectic amenities offered by the greater metropolitan Denver area.
Located at the heart of the foothills of Golden, city life, bike paths, hiking and adventure are just a step away. When you're ready to learn, grow, and make a contribution to your community, find your career with us.
Jefferson County Sheriffs