Associate Drop Ship Merchant

Northern Tool + Equipment Burnsville , MN 55306

Posted 2 weeks ago

PRIMARY OBJECTIVE OF POSITION:

To act as a liaison between vendors, customers, and Merchandise Managers to assist and support the efficient handling of the drop ship process. Proactively monitoring and influencing vendor compliance to company standards.

MAJOR AREAS OF ACCOUNTABILITY:
1.Supports the drop ship program for all assigned vendors providing clear direction to ensure conformity to company standards and processes to maximize profitability and customer satisfaction.
2.Seeks assistance from co-workers in compiling and analyzing reports to monitor and measure assigned vendors performance within the drop ship program. Actively working with vendors to resolve issues discovered. Identifies problematic items and vendors, keeping direct Manager and the Merchandise Manager informed of status and progress.
3.Is a point of contact for vendors in their inquiries about Electronic Data Interchange (EDI) and portal drop ship order processing.
4.Researches customer inquiries and communicates with vendors to determine the most efficient and economical resolution for the company and customer. Documents resolution and all actions taken.
5.Investigates order delays and notifies customers of backorders and anticipated fill dates. Initiates the process of updating item availability on-line or determines to temporarily remove the item. Follows up with the vendor as fill date approaches.
6.Processes order cancel, change, refund or return requests with vendors electronically; follows up with vendors to ensure timely resolution for the customer.
7.Traces drop ship orders with vendors and freight carriers, documents shipping information, and reports status to external customers in a courteous professional manner.
8.Updates individual purchase orders with cost revisions within tolerance set by Drop Ship Manager and retransmits purchase orders to vendors to minimize delays in processing while communicating error to Merchant.
9.Communicates drop ship request status and resolution directly to customers in both oral and written forms.
10. Answers telephone and in-person inquiries regarding drop ship orders and procedures from Merchandise Managers, customers, vendors and other departments (e.g. Contact Center, Transportation, Credit Marketing).
11. Provides feedback to improve the customer experience within the drop ship program.
12. Participates in regularly scheduled key meetings within Merchandising, such as the monthly Business review, and provides feedback on performance and areas of potential improvement in vendor meetings.
13. Keeps Supervisor informed of important developments, potential problems and related information necessary for effective management. Coordinates and communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach.
14. Performs related work as apparent or assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School education or equivalent required.

  • At least 1 year of merchandising or customer service work experience preferred.

  • Familiarity in using the Microsoft Office applications especially with Microsoft Excel.

  • Knowledge of hardline tools and equipment preferred.

  • Strong organizational skills required.

  • Ability to maintain high quality standards with limited supervision.

  • Ability to keep multiple projects on schedule simultaneously.

  • Strong decision-making ability.

  • Ability to work accurately with numbers and details.

  • Ability to communicate effectively, both orally and in writing, with a wide variety of Company and vendor personnel.

  • Demonstrates Northern Tool + Equipment's 12 Core Competencies.

#CB


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Retail Merchant

Northern Tool + Equipment

Posted 3 months ago

VIEW JOBS 7/20/2019 12:00:00 AM 2019-10-18T00:00 PRIMARY OBJECTIVE OF POSITION: To deliver sales and landed margin dollars to budget in assigned categories for the retail channel. MAJOR AREAS OF ACCOUNTABILITY: 1. Coordinates planogram resets and delivers objectives for the retail channel within assigned classes of accountability. Communicates and provides clear direction to cross-functional team on strategy of the program and delivers on dates assigned through the planning calendar. 2. Manages and communicates class performance for the retail channel. Identifies problematic classes and subclasses and understands gaps to the plan. 3. Establishes yearly promotional plan by class. Understands the needs by month and season in order to execute on seasonal demand. 4. Collaborates with Inventory Planners on submission of race track and advertising promotions, delivering at least 90% accuracy for the program. 5. Manages liquidation plans to budget, understanding and articulating changes that are needed in order to ensure a clear transition plan. 6. Researches market to look for market-specific problems and/or opportunities to make recommendations for implementation. Travels to retail locations and/or shops competitors at least three days each month. 7. Communicates in open-to-buy meetings the changes to business and the needs that are established through current trends, forecasting the retail channel with accuracy in order to get resources that would be needed to deliver the numbers to budget. 8. Works with Advertising and Marketing to deliver the packaging that will be needed for on-shelf presentation. 9. Works with vendors to negotiate Retail promotions and event opportunities. Recommends and negotiates promotional pricing via TCA's for placement in advertising Tabs or Direct Mails. 10. Manages communication with Retail through the Retail Operations team. Works with team to make sure Plan-To- Operate is clear and any issues that arise are communicated through that team. 11. Ensures samples are delivered and on time for planogram resets. 12. Participates in the creation of annual assigned category sales, margin, and inventory budgets. Works with supervisor to ensure annual budgets and goals are met. 13. Manages special order requests from retail stores, works with vendors on product availability, negotiates cost, sets price and communicates back to retail stores for customer order. 14. Manages inbound store communication and requests, emails, phone inquiries and bulletin boards. Manages the product and assortment rollback and planning implementation process. 15. Keeps manager informed of important developments, potential problems and related information necessary for effective management. Coordinates and communicates plans and activities with others, as appropriate to ensure a coordinated work effort and team approach. 16. Performs related work as apparent or assigned. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Bachelor's degree or equivalent in a merchandising-related field. * At least 1 year of related purchasing/product development experience. * Knowledge of hard line tools and equipment preferred. * Strong organizational and communication skills required. * Ability to maintain high quality standards with limited supervision. * Ability to keep multiple projects on schedule simultaneously. * Ability to work accurately with numbers and details. * Computer knowledge and skills required, including Microsoft Excel and Word. * Ability to communicate effectively, both orally and in writing, with a wide variety of Company and vendor personnel. * Ability to travel up to 3 working days per month. * Demonstrates Northern Tool + Equipment's 12 Core Competencies. #CB Northern Tool + Equipment Burnsville MN

Associate Drop Ship Merchant

Northern Tool + Equipment