Associate Director/Director Of Alumni Engagement Programs

Embry-Riddle Aeronautical University Daytona Beach , FL 32114

Posted 3 months ago

Embry-Riddle Aeronautical University is currently recruiting for an Associate /Director of Alumni Engagement Programs. Reporting to the Executive Director of Alumni Engagement, the Associate Director/Director of Alumni Engagement Programs shall deliver an array of programs aimed at providing life-long value to alumni and compelling incentives for their sustained, proactive engagement with the University. The Associate Director/Director will collect, analyze, and report engagement data to inform the Office's overarching goals and strategies and will propose programs and recommend tactics that will enable the Office to achieve those goals. Key responsibilities for the position include: management of mentoring and volunteer programs, event planning, work within content management system, managing web site content, conducting extensive e-mail and social media marketing, data analytics, and strategy development.

The incumbent will support the planning and implementation of alumni programming and special projects, including, but not restricted to, graduation "lift off" events, presidential receptions for alumni, alumni awards activities, homecomings, alumni take-a-call mentoring, Eagle Entrepreneurs programming, Eagle authors programs, and geographical, corporate, affinity-based, and virtual network functions. The Associate Director/Director oversees the Coordinator of Digital Alumni Engagement and monitors and support social and digital communication across the social media platforms used by the Office and through active use of the alumni engagement website via the IModules platform. The ideal candidate will possess exceptional skill in both data analytics and project management, the ability to develop robust, data-driven strategies for alumni engagement, and proven aptitude for guiding strategic communications, with a special emphasis upon digital means of engagement and stewardship. A working knowledge of design will be beneficial.

The Associate Director/Director must be a proactive, tenacious, and energetic self-starter; unfailingly positive, confident, charismatic, and gracious; a careful listener with high emotional intelligence and proficiency in building and growing relationships; professional, poised and polished; discrete with confidential material; and an exceptional communicator and brand ambassador. The Associate Director/Director must possess the ability to work with a sense of urgency and work to reach and exceed their goals, exercising good professional judgment with minimal oversight. Because the Alumni Engagement Office welcomes visitors and communicates with alumni throughout the year, daily responsibilities of the Associate Director/Director are dynamic and entails directly engaging alumni, students, faculty, staff, donors, administrators, community members, and VIPs.

Plan, deliver, assess, and enhance an integrated array of alumni lifecycle and constituent affinity programs aimed at strategically increasing alumni engagement

Strategically plan, track, and simultaneously manage an array of inter-related projects, including:

  • Direct the planning and execution of the Alumni Awards; Alumni take-a-call mentoring; Eagle Entrepreneurs; Eagle authors; affinity-based alumni programs; and geographic or virtual network activities

  • Oversee the planning and execution of Talon Talks, Webinars and Alumni Speaker Series Collaborate with Office colleagues as required

  • Assist in the coordination of Signature programs, including Homecomings at each campus, reunions, and graduation events

  • Integrate engagement efforts undertaken by Annual Giving field officers and other PAE personnel into the Office's broader Cycle programming

Data Analytics, Reporting, and Strategy Development

Assume primary responsibility for recording, tracking, analyzing, and reporting upon the Office's overall performance in the context of the Alumni Engagement Score model. Employ fundraising performance management tools, social media analytical resources, and other strategies and software tool to gather data. Through data analytics, inform the Office's strategies and deployments of resources and provide recommendations for improvement. Intake and update alumni records resulting from engagement activities, including but not restricted to, philanthropic commitments, career services support, network leadership, speaker series participation, interviewing for inclusion within articles in university publications, etc. Generate regular monthly reports of activity and progress.

Lead Communications for Alumni Engagement

  • Direct digital communications strategies for alumni engagement and supervise the Digital Engagement Coordinator. Integrate alumni engagement communications with those of philanthropy and the university. Working with the Office's content management, creation, and posting tools, build emails, update websites, and deploy other digital content. Personally, or through delegation to the Digital Engagement Coordinator, ensure

  • Received communications receive a prompt, strategic, effective, and courtesy response that advances the alumni engagement score

  • Alumni digital communities are effectively curated and their participants' membership managed

  • Development of demographic segmentation strategies and produce segmented contact lists with tailored content

Direct Office of Alumni Engagement Operations

Under the direction of the Executive Director effectively and efficiently manage the operations of the Office and deliver outstanding client experiences with the unit.

  • Maintain the Office's master calendar

  • Oversee the hiring, training, supervision, deployment, and performance assessment of student employees

  • Under the oversight of the Executive Director, collaborate with the Division Administrator to manage the Office's budget and resources

  • Collaborate with all campus units to identify and track alumni visitors

  • As needed, coordinate with the Office of the SVP of Philanthropy and Alumni Engagement to provide Alumni Cards to visiting alumni

  • Ensure the Office is appropriately staffed

  • As needed, lead or arrange campus tours for alumni at the Daytona campus

Qualifications:

The candidate must have a minimum of five years of relevant experience, two of which must be in alumni relations at a college or university, an understanding of higher education and its mission, and excellent oral and written communication skills. Incumbent will have significant and relatively independent regional responsibilities in supporting the university mission for advancement, recruiting and campus external events in support of both the university's alumni relations program and the campus. This position requires an ability to work well under tight deadlines while managing multiple tasks simultaneously. Priorities and assignments may need to be adjusted periodically due to unforeseen projects and events. There may be expected travel and as evening and weekend work is expected. A preference will be provided to candidates who attended and are Alumni of Embry-Riddle Aeronautical University.

Knowledge

  • Basic understanding of HTML and web editor's tools

  • Basic Understanding of imodules alumni engagement platform

  • Proficiency with event planning software; Attend

  • Proper business correspondence

  • Proficiency in the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

  • Use of general office equipment and computer

  • Use of the internet as a productivity or research tool

  • Business and professional etiquette

  • Development and alumni relations best practices

  • Basic understanding of research

  • Proficiency and understanding of Fundraising Performance Management tools for analytics

  • Proficiency and understanding of social media analytic software and various advancement and alumni platforms

Skills

The ideal candidate maintains a professional appearance, demeanor and image. They will be professional, organized and friendly. This person must have a strong customer service attitude. They must be able to work in a multi-task and dynamic work environment. They must have strong administrative, management, accounting and social media skills.

  • Project management and strategy development

  • Effectively use and communicate through social media techniques and platforms

  • Apply mobile device technology for productivity, communication, and social media

  • Excellent written and oral communication skills

  • Problem solving skills, emphasizing a solutions-oriented mentality

  • Excellent interpersonal skills

  • Excellent organizational skills and attention to detail

  • Excellent analytical skills

  • Basic budgeting and cost-estimating

  • Customer relations skills

  • Comprehend, analyze, and synthesize prospect reports, maps, tables, graphs, and other technical information

Abilities

  • Ability to personally ask alumni for opportunities to become engaged

  • Ability to work in a team environment energetic, self-motivated, well-prepared, with routinely robust follow through

  • Demonstrate strong character, emphasizing integrity, caring, and honesty, as well as loyalty to the institution

  • Develop proficiency with University's fundraising database/software

  • Maintain positive and respectful engagement with colleagues and clients

  • Effectively prioritize and manage multiple tasks simultaneously

  • Adaptable and resilient when confronted with challenges and changing priorities

  • Manage and meet deadlines

  • Adhere to divisional and university policies and procedures

  • Compile expense reports

  • Plan and appropriately execute social engagement activities

  • Read and generate prospect reports, maps, and other technical information associated with giving and engagement

  • Work effectively in a multi-faceted organization and develop cooperative and mutually respectful relationships with stakeholders at all levels as well as diverse individuals and communities

  • Manage sensitive and confidential information

  • Demonstrate an authentic and enthusiastic interest in the mission of the university

  • Lift overhead and carry from 10 to 25 pounds

  • Optimize travel planning and execution

  • Travel as appropriate by automobile, aircraft and other means

  • Work frequently on evenings and weekends

  • Maintain a valid driver's license and possess the ability to safely and effectively drive

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Associate Director/Director Of Alumni Engagement Programs

Embry-Riddle Aeronautical University