Associate Director

Who We Are

The Road Home has been a leader in striving to end homelessness for over 100 years (1923-2024) ​. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. 

Job Summary

The Associate Director will take a leading role in the overall administration of the Gail Miller Resource Center shelter program, serving 250 single adults per day. The individual will provide leadership for the facility's day-to-day operation and program accountability, ensuring teams are adequately staffed, supported, and able to maintain a safe and welcoming environment for all Resource Center guests 24/7.  The Associate Director will oversee shelter activities such as mail access, property storage, client check-ins, security screenings, bed management, incident response, and other duties within established procedures and service delivery strategies. 

 Supervising a team of three shift supervisors, the Associate Director will be responsible for ensuring operational policies and procedures are followed, including leading regular training and policy reviews for all staff, providing real-time feedback to staff during and after critical incidents, and working with the Resource Center Director and Human Resource Department to identify and coordinate additional training needs. The Associate Director will foster a culture of support between all teams and empower the shift supervisors to develop their skills and careers over time. Program management will focus on implementing Housing First services to individuals experiencing homelessness and integrating Trauma-Informed Care practices into the program, aligning with recognized best practices and the agency’s core values. Additionally, the Associate Director will play a key role in ensuring the Gail Miller Resource Center operates with a focus on equity, anti-racism, and diversity in serving guests from various backgrounds. Working with colleagues from across the agency, the Associate Director will assist with the agency's Diversity, Equity, Inclusion, and Belonging efforts, finding ways to support both staff and guests, and helping to implement positive changes in the facility's programming.

 This passionate self-starter will support creativity and problem solving with staff and clients. The Associate Director will help streamline programs to end homelessness as quickly as possible for every individual we serve. The Associate Director will value and actively seek input from clients and staff, collaborating with the management team to implement program improvements based on the feedback received. The Associate Director will be a model for ethical, fair, competent, and professional values, service delivery, and client relations, including supportive and appropriate individual services to clients, client rights, confidentiality and boundaries, respect for personal dignity, worth, and privacy of clients, the self-determination of clients in relation to their needs, problems, goals, and interests.

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply*

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Positions Available

1

Position Status

Full-Time

Location

Gail Miller Resource Center (GMRC)

Reports to

GMRC Shelter Director

Grade and starting salary

Grade 12, Starting at $32.28/hour

FLSA Status

Exempt

EEO Class

First/Mid Level Officials and Managers

JOB DUTIES AND RESPONSIBILITIES

Program Management, Coordination and Development:

• Oversee all day-to-day frontline shelter operations to ensure the program successfully meets the needs of single men and women experiencing homelessness.
• Collaborate in continually assessing and enhancing equity, anti-racism, and diversity within shelter operations, identifying and implementing new practices as needed.
• Work closely with other departments and various community partners to develop and coordinate client services.
• Stay up to date on federal and local changes, as well as new and emerging best practices and research, regarding homeless services, housing services and shelter operations.
•  Integrate Trauma-Informed Care principles into client services.
• Carry out administrative duties including reports, data collection, and resource development, and documentation for timecards.
• Serve as an integral part of The Road Home’s leadership team, providing feedback on staff and guest concerns and workshopping ways to enhance services provided to guests.
• Assist in maintaining a clean and safe facility for both guests and staff. Identify and communicate building and staff needs to Director.
• Identify and share resources provided in the community that may best serve our guests’ needs.

Staff Management:

• Provide direct oversight and supervision to three Shift Supervisors (Day, Swing, and Grave shifts), each of which is responsible for a team of Housing Advocates.
• Provide 24/7 support for the Housing Advocate teams as needed
• Ensure the highest quality of data entry and reporting.
• Foster staff development and deliver coaching to enhance professional growth, including ongoing mentorship and training opportunities to further enhance the skills of direct and indirect reports.
• Lead daily shift changes and other meetings as required or beneficial.

Promoting Best Practice

• Demonstrates awareness and desire to understand diverse populations
• Ability to contribute to the Agency’s commitment to enhancing awareness and appreciation for diversity
• Willingness to understand that housing first, harm reduction, and low-barrier access to resources aligns with best practices and are essential to our mission at The Road Home.
• Ability to set and maintain appropriate boundaries, utilizing Trauma-Informed Care principles as a guideline

• Other duties as assigned

Requirements

Education & Experience

• At least one year of supervisory experience required, three years or more preferred.
• Minimum of one year of experience working with homeless or low-income populations required.
• Knowledge of homeless or severely at-risk populations preferred.
• Knowledge and experience of administrative duties including project management, supervision of a diverse staff, reporting and presentation, computer fluency and organizational skills required.

Physical and Equipment Requirements

• Ability to lift 25 pounds
• Ability to stand and walk for at least an hour at a time

Required Skills and Abilities

• Ability to think strategically, collaborate effectively with team members and take initiative
• Ability to remain calm and professional in stressful situations
• Possess well-developed decision-making skills and attention to detail with a high level of accuracy
• Ability to think critically, prioritize tasks, and make emotionally intelligent decisions
• Ability to work well in a fast-paced and deadline-driven environment
• Skill in analyzing and systematically compiling and tracking information as well as preparing professional reports and correspondence
• Excellent knowledge of management information systems and software programs such as Microsoft Office Suite
• Must be a self-motivated and self-directed person
• Excellent organizational skills and strong computer skills.
• Familiarity with Trauma Informed Care and Housing First philosophies preferred.
• Demonstrated awareness of and sensitivity to diverse populations. Ability to contribute to the agency’s commitment to enhancing awareness and appreciation of diverse ethnic and cultural heritages.
• Must pass a pre-employment background check and drug screen.

Benefits

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.

Come be part of the solution.

We have a robust, reasonably priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)

• One Floating Holiday Per Year
• Free Short Term & Long-Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!

The Road Home is an Equal Opportunity Employer

Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.