Associate Director Student Retention Initiatives

University Of Arkansas Little Rock , AR 72215

Posted 2 months ago

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Type of Position:

Professional Staff

  • Academic Affairs

Workstudy Position:


Job Type:


Work Shift:

Sponsorship Available:


Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

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Student Retention Initiatives

Department's Website:

Summary of Job Duties:

Associate Director Student Retention Initiatives operates as part of the leadership team for the Student Retention Initiatives Office. This position is a pivotal role in the development, implementation, and management of a comprehensive student success and retention program. The role directly supports the Director, assists in the operations of current and new initiatives, and supervision of staff. The Associate Director will participate in campus committees, respond to faculty and staff inquiries about services, and support staff projects as needed. This position is governed by state and federal laws, and agency/institution policy.


Required Education and/or Experience:

  • Experience working in higher education leading programs or projects;

  • Experience working with various constituencies in higher education, including students, faculty/staff, and family members;

  • Master's Degree plus 2-3 years of related educational experience including program/project management.

Preferred Education and/or Experience:

  • Master's Degree in an education-related field;

  • 3-5 years of related higher education experience including coaching, tutoring, and supervision of full-time staff members.

Job Responsibilities:

The Office of Student Retention Initiatives is evolving, and the responsibilities of the Associate Director will change accordingly.

Current areas of responsibility are as follows:

1.Assist in the development, implementation, and management of comprehensive student success and retention initiatives. (estimated 40% of job responsibilities):

  • Assist in the supervision of staff including three full-time staff and two graduate assistants;

  • Assist with day-to-day Care Team facilitation and case management with timely triage and consultation with Care Team membership and faculty/staff referrals;

  • Communicate appropriate campus referrals and record referrals;

  • Utilize Motivational Interviewing techniques to assist staff in developing self-efficacy by identifying and overcoming obstacles that may be impeding success;

  • Assist staff in navigating university policies, procedures, and resources;

  • Assist in student success survey distribution and triage - each summer and early fall;

  • Nudge communication to students throughout the academic year;

  • Partner and communicate with Ottenheimer Library regarding the laptop loan program.
    2.Implement and supervise Trojan Tutoring, including supervision of Trojan Tutoring Graduate Assistant and tutoring staff (25%):

  • Select, train, and supervise student staff (GA and Tutors);

  • Provide ongoing professional development;

  • Triage tutoring concerns and requests for tutoring;

  • Provide appropriate developmental feedback for GAs and tutors and issues encountered during peer-to-peer interactions;

  • Partner with other academic support centers to promote and grow tutoring services in the Learning Commons, Ottenheimer Library;

  • Assess Trojan Tutoring program.
    3.Assist with the Trojans on Track

  • Academic Recovery Program (25%):
  • Facilitate pilot implementation of Trojans on Track
  • Academic Recovery Program;
  • Oversee the design and implementation of virtual and/or in-person information sessions in conjunction with SRI staff;

  • Manage data collection and student completion rates to share with appropriate campus partners;

  • Assist with the assessment of the Trojans on Track program.
    4.Promote retention and multicultural initiatives and services (5%):

  • Work with faculty and staff members on campus to better help and support students;

  • Maintain communications to promote services and programs;

  • Attend campus events to promote retention and multicultural initiatives;

  • Be present at key university events as needed to share retention initiatives and encourage student participation.
    5.Assessment (5%):

  • Collect and analyze data to measure the success of success coaching and programming;

  • Assist in writing annual and summary program reports on student retention initiatives.

Knowledge, Skills, and Abilities:


  • Knowledge of coaching, instructional, tutoring, and mentoring techniques;

  • Knowledge of student development theories and strategies;

  • Knowledge of processes and resources for organizing and leading group and collaborative activities;

  • Knowledge of traditional and online course practices and procedures;

  • Knowledge of higher education leadership styles and best practices;

  • Knowledge of trends, issues, and accepted practices relevant to the position.


  • Strong analytical and problem-solving skills;

  • Excellent interpersonal and communication skills, including presenting information;

  • Demonstrated project management skills;

  • Displays a positive attitude to encourage others;

  • Proficient in the use of university applications or automated systems to perform job duties.


  • Ability to balance multiple demands and effectively organize and manage time and tasks;

  • Ability to supervise full-time professional staff, graduate students, and undergraduate student employees;

  • Ability to communicate with a wide range of individuals and constituencies in a diverse university community;

  • Ability to be open to changes in operational procedures, technology, and/or organizational structure;

  • Ability to demonstrate high ethical standards of conduct in the performance of his/her job duties and responsibilities.

Salary Information:


Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Unofficial/Official Transcript(s)

Additional Information:

Please upload all required documents in the "Resume" attachment section of your application (before hitting the submit button), if you want to be considered for this position.

Recruitment Contact Information:

Heather Reed, Director of Student Retention Initiatives,

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Financial Credit Check, Motor Vehicle Reports Check, Sex Offender Registry, Substance Abuse Testing

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas at Little Rock is an equal opportunity employer committed to a diverse workforce.

The University of Arkansas at Little Rock is an equal opportunity, affirmative action employer and actively seeks the candidacy of minorities, women, veterans, and persons with disabilities. Under Arkansas law, all applications are subject to disclosure. Persons hired must have proof of legal authority to work in the United States.

Constant Physical Activity:

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking

Frequent Physical Activity:


Occasional Physical Activity:

Balancing, Climbing, Crawling, Crouching, Grasping, Kneeling, Lifting, Pulling, Pushing, Reaching, Stooping, Walking

Benefits Eligible:


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Associate Director Student Retention Initiatives

University Of Arkansas