Associate Director Student Retention Initiatives

University Of Arkansas Little Rock , AR 72215

Posted 2 months ago

Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open positions.

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). To view the job posting closing date please return to the search for jobs page.

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Type of Position:

Professional Staff

  • Academic Affairs

Workstudy Position:


Job Type:


Work Shift:

Sponsorship Available:


Institution Name:

University of Arkansas at Little Rock

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.


Student Retention Initiatives

Department's Website:

Summary of Job Duties:

Associate Director Student Retention Initiatives operates as part of the leadership team for the Student Retention Initiatives Office. This position is a pivotal role in the development, implementation, and management of a comprehensive student success and retention program. The role directly supports the Director, assists in the operations of current and new initiatives, and supervision of staff. The Associate Director will participate in campus committees, respond to faculty and staff inquiries about services, and support staff projects as needed. This position is governed by state and federal laws, and agency/institution policy.


Required Education and/or Experience:

  • Experience working in higher education leading programs or projects;

  • Experience working with various constituencies in higher education, including students, faculty/staff, and family members;

  • Master's Degree plus 2-3 years of related educational experience including program/project management.

Preferred Education and/or Experience:

  • Master's Degree in an education-related field;

  • 3-5 years of related higher education experience including coaching, tutoring, and supervision of full-time staff members.

Job Responsibilities:

The Office of Student Retention Initiatives is evolving, and the responsibilities of the Associate Director will change accordingly.

Current areas of responsibility are as follows:

1.Assist in the development, implementation, and management of comprehensive student success and retention initiatives. (estimated 40% of job responsibilities):

  • Assist in the supervision of staff including three full-time staff and two graduate assistants;

  • Assist with day-to-day Care Team facilitation and case management with timely triage and consultation with Care Team membership and faculty/staff referrals;

  • Communicate appropriate campus referrals and record referrals;

  • Utilize Motivational Interviewing techniques to assist staff in developing self-efficacy by identifying and overcoming obstacles that may be impeding success;

  • Assist staff in navigating university policies, procedures, and resources;

  • Assist in student success survey distribution and triage - each summer and early fall;

  • Nudge communication to students throughout the academic year;

  • Partner and communicate with Ottenheimer Library regarding the laptop loan program.
    2.Implement and supervise Trojan Tutoring, including supervision of Trojan Tutoring Graduate Assistant and tutoring staff (25%):

  • Select, train, and supervise student staff (GA and Tutors);

  • Provide ongoing professional development;

  • Triage tutoring concerns and requests for tutoring;

  • Provide appropriate developmental feedback for GAs and tutors and issues encountered during peer-to-peer interactions;

  • Partner with other academic support centers to promote and grow tutoring services in the Learning Commons, Ottenheimer Library;

  • Assess Trojan Tutoring program.
    3.Assist with the Trojans on Track

  • Academic Recovery Program (25%):
  • Facilitate pilot implementation of Trojans on Track
  • Academic Recovery Program;
  • Oversee the design and implementation of virtual and/or in-person information sessions in conjunction with SRI staff;

  • Manage data collection and student completion rates to share with appropriate campus partners;

  • Assist with the assessment of the Trojans on Track program.
    4.Promote retention and multicultural initiatives and services (5%):

  • Work with faculty and staff members on campus to better help and support students;

  • Maintain communications to promote services and programs;

  • Attend campus events to promote retention and multicultural initiatives;

  • Be present at key university events as needed to share retention initiatives and encourage student participation.
    5.Assessment (5%):

  • Collect and analyze data to measure the success of success coaching and programming;

  • Assist in writing annual and summary program reports on student retention initiatives.

Knowledge, Skills, and Abilities:


  • Knowledge of coaching, instructional, tutoring, and mentoring techniques;

  • Knowledge of student development theories and strategies;

  • Knowledge of processes and resources for organizing and leading group and collaborative activities;

  • Knowledge of traditional and online course practices and procedures;

  • Knowledge of higher education leadership styles and best practices;

  • Knowledge of trends, issues, and accepted practices relevant to the position.


  • Strong analytical and problem-solving skills;

  • Excellent interpersonal and communication skills, including presenting information;

  • Demonstrated project management skills;

  • Displays a positive attitude to encourage others;

  • Proficient in the use of university applications or automated systems to perform job duties.


  • Ability to balance multiple demands and effectively organize and manage time and tasks;

  • Ability to supervise full-time professional staff, graduate students, and undergraduate student employees;

  • Ability to communicate with a wide range of individuals and constituencies in a diverse university community;

  • Ability to be open to changes in operational procedures, technology, and/or organizational structure;

  • Ability to demonstrate high ethical standards of conduct in the performance of his/her job duties and responsibilities.

Salary Information:


Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Unofficial/Official Transcript(s)

Additional Information:

Please upload all required documents in the "Resume" attachment section of your application (before hitting the submit button), if you want to be considered for this position.

Recruitment Contact Information:

Heather Reed, Director of Student Retention Initiatives,

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Financial Credit Check, Motor Vehicle Reports Check, Sex Offender Registry, Substance Abuse Testing

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas at Little Rock is an equal opportunity employer committed to a diverse workforce.

The University of Arkansas at Little Rock is an equal opportunity, affirmative action employer and actively seeks the candidacy of minorities, women, veterans, and persons with disabilities. Under Arkansas law, all applications are subject to disclosure. Persons hired must have proof of legal authority to work in the United States.

Constant Physical Activity:

Feeling, Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking

Frequent Physical Activity:


Occasional Physical Activity:

Balancing, Climbing, Crawling, Crouching, Grasping, Kneeling, Lifting, Pulling, Pushing, Reaching, Stooping, Walking

Benefits Eligible:


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Chief Community Initiatives Officer

Arkansas Food Bank

Posted 7 days ago

VIEW JOBS 9/15/2021 12:00:00 AM 2021-12-14T00:00 The Arkansas Foodbank is the states largest non-governmental provider of emergency food aid. We assist people in 33 counties across central and southern Arkansas. The Arkansas Foodbank operates as a distribution hub for over 450 partner agencies in 33 counties in central and south Arkansas. These agencies include food pantries, soup kitchens, youth programs, senior centers, schools and emergency shelters. Foodbank member agencies service approximately 62,119 meals a daytouching the lives of 280,000 individuals every year. We are currently seeking a Chief Community Initiatives Officer who is responsible for strategic planning and oversight of all community initiatives activities. This includes but is not limited to: Volunteer Engagement and Food For Kids Programming. This role is responsible for developing strong community networks to ensure the community is engaged and understands the work of Arkansas Foodbank and build relationships that can be leveraged to raise awareness. Position Summary: The Chief Community Initiatives Officer will report to the Chief Executive Officer and have the following essential duties and responsibilities: 1. Oversight of activities associated with operation of the Food for Kids programs (Back Pack Program, Summer Feeding, After School Feeding and School Pantries) to ensure equitable service in all 33 service area counties. * Oversee requirements and certifications for these programs and ensures that the Foodbank has the appropriate member documentation on file. * Conduct monitoring for designated members and in accordance with the USDA, Department of Health, and Feeding America requirements. * Oversee the monitoring and reporting requirements of USDA and Feeding America childhood nutrition programs. * Coordinate with Operations team for food purchasing (if necessary) and distribution. * Provide all reporting for these programs (including state & grant requirements). * Provide on-going technical support to these programs. 2. Manage Volunteer programs for the Arkansas Foodbank. * Oversee the planning and implementation of volunteer projects. * Oversee the recruitment of volunteers for the Arkansas Foodbank. * Oversee the activities of the Volunteer Center. * Work collaboratively with Operations to ensure volunteer activities are coordinated. 3. Develop and implement strategies to improve the nutritional quality and education of food bank programming. * Work with Development to expand awareness of the Arkansas Foodbank through outreach to communities in entire service area through marketing and PR activities. * Design and lead an educational effort through workshops and other training forums with program partners to increase their knowledge of available hunger programs and support, service opportunities and operational practices; e.g., food handling, fund raising and communication. * Take an active role in fund development needs for the department working collaboratively with Development and Finance to oversee the procurement, management and reporting of corporate, foundation and government grants. * Direct strategic planning and goal development for the Community Initiatives Department. * Work with Analytics & Impact to assess all programs for effectiveness and impact. 4. In coordination with the CEO, represent the Foodbank and provide leadership in local, state, and federal advocacy coalitions. * Establish Arkansas Foodbank positions on federal, state and local legislation and regulations and communicate positions internally and externally. * Educate and engage partner agencies, and other community based organizations on our legislative agenda and build up their advocacy and organizing capacity. * Educate and engage Board of Directors, high-level volunteers, and donors in Foodbank policy initiatives. 5. Supervise staff and set standards for accountability and measurements of success staff (both performance and behavioral) in accordance with Arkansas Foodbank values. * Support team's annual goals and the organization's strategic plan. * Ensure appropriate initial and on-going training and coaching for employees. * Lead change initiatives effectively, ensuring on-going communication with frontline associates and managers. Education and/or Experience: The candidate or employee should have the equivalent of a Bachelors Degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) preferably in Social Work, Business, Nonprofit Management, Community Development, Health Administration, or a related field and five years of experience in community outreach, service leadership, social services or related field preferably in the not-for-profit sector. The following are acceptable to substitute for the Bachelors degree and five years of experience: * Associates Degree from a college or university accredited by an organization recognized by the Council for Higher Education Accreditation (CHEA) preferably in Business or a related field and six of experience in community outreach, service leadership, social services or related field preferably in the not-for-profit sector. * High School Diploma or GED and eight of experience in in community outreach, service leadership, social services or related field preferably in the not-for-profit sector, preferably in the not-for-profit sector * Minimum five (5) years management experience. * Experience in a non profit organization preferred. Knowledge, Skills, Abilities and Other Characteristics: * Demonstrate strong interpersonal skills, sound judgment, and the ability to work independently as well as collaboratively internally and externally. * Demonstrated ability to lead and manage teams. * Knowledge of programmatic software implementation. * Knowledge of community resources in southern and south central Arkansas. * Ability to apply diverse strategies to analyze problems and to guide and develop solutions to result in desired outcomes and mission impact. * Exceptional communication skills, demonstrated through written work and speaking experience with diverse audiences. * Ability to plan, organize, and carry out work independently, and to identify appropriate solutions to problem situations. * Ability to manage multiple projects simultaneously. * Ability to meet deadlines and operate office equipment. * Current, valid Arkansas drivers license and proof of insurance. Arkansas Food Bank Little Rock AR

Associate Director Student Retention Initiatives

University Of Arkansas