Associate Director - Site Reliability Engineering (Work At Home Optional)

Humana Inc. Rogers , AR 72757

Posted 2 months ago

Description

Humana is looking for a dynamic and energetic leader that is passionate about leading and growing our contact center SRE team. Supporting the core contact center voice technology applications and helping to usher in the next generation technologies that support our core business. This is an opportunity to join an extremely fun and collaborative team that continues to evolve the already best-in-class SRE organization for a dynamic Fortune 50 company.

Responsibilities

The Associate Director, Site Reliability Engineering coordinates software application testing, quality assurance, configuration, installation and support to ensure smooth, stable and timely implementation of new software and updates to installed applications. Ensures proper controls are established and maintained over test and production systems and software source code. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates.

Required Qualifications

  • 2 or more years of management experience

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • Experience with relationship building with both business and technical partners

Experience handling incident outages and escalations

Experience with voice technology support and troubleshooting (Telephony, IVR, Call Recording)

Preferred Qualifications

  • Bachelor's Degree or higher in IT or Management or 6 or more years of technical experience

  • Six Sigma and/or Lean certification

  • Cloud certifications with Azure, AWS, or GCP

Scheduled Weekly Hours

40

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Associate Director - Site Reliability Engineering (Work At Home Optional)

Humana Inc.