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Associate Director, Quality - Production

Expired Job

Total System Services, Inc. Columbus , GA 31914

Posted 3 months ago

Every day, the people of TSYS and Netspend improve lives and businesses around the globe through payments. We make it possible for millions of people to move money between buyers and sellers using our payments solutions including credit, debit, prepaid and merchant services. We are "People-Centered Payments", and our team has the unique opportunity to help create a world in which payments make people's lives easier and better. This is both a tremendous honor and an important responsibility for those who accept the challenge. If you are looking to make a valuable difference for people everywhere and for yourself we may have the right place for you.

Summary of This Role

Manages the development, implementation and support activities of quality control systems. Oversees development and implementation of standards, methods and procedures for inspecting, testing and evaluating the precision, accuracy and reliability of company work products. Implements corrective actions necessary to ensure conformity with quality specifications. Ensures finished work product conforms to company standards and best practices to exceed client quality standards.

What Part Will You Play?

  • Manages activities of multiple, diverse teams accomplishing work in support of quality management and reporting, industry certification, postage billing, training, documentation and other assignments to meet business goals and client expectations. On call and responds appropriately to ensure support is provided to business units. Manages teams that provide support to multiple shifts and multiple locations. Some travel to other locations as necessary.

  • Interacts directly with clients, prospects, vendors/suppliers, regulatory agencies, auditors, other team members and stakeholders to ensure team compliance with policies, procedures and expectations; provides expert knowledge, handles complaints, resolves issues and collaborates on new ideas.

  • Works with the Director and stakeholders to evaluate improvement opportunities and solve complex problems. Assists in developing and documenting sound processes, problem-solving, researching and communicating findings and implementing short and long term solutions. Reviews products, processes, and systems on an ongoing basis to drive for continuous improvements.

  • Participates in and may facilitate monthly and quarterly reviews with division's leadership team to discuss performance, audit findings, quality, and business updates. Prepares, delivers and contributes to presentations.

  • Manages the work of leaders and individual contributors. Assists by recruiting, orienting, training and scheduling to provide coverage of team members for a continuous production operation. Provides coaching, counseling, and education around systems, safety, policies and procedures to team.

  • Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role?

Minimum Qualifications

  • Bachelor's Degree

  • Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.

  • Typically a minimum of 8 years

  • related professional experience including a minimum of 3-4 years experience in a managerial position.

Preferred Qualifications

  • Master's Degree

  • Related field of study from an accredited university.

  • Prior TSYS, payment or technology industry experience is preferred.

What Are Our Desired Skills and Capabilities?

None Identified

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US Applicants:

TSYS is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture. For more information about your rights, click here.

Qualified individuals with disabilities may be entitled to reasonable accommodations to assist in their pursuit of employment with TSYS. This includes assistance in completing the job application (online or otherwise) and reasonable accommodations during the hiring process. For assistance with reasonable accommodations needed to apply for a job, please contact the TSYS Pay and Benefits Center between 8 a.m. and 7 p.m. Eastern Monday-Friday at +1.706.644.8747 or +1.877.644.8747 or email at


Outside of US Applicants:

TSYS is committed to diversity and equal opportunities for everyone. We are committed to ensuring that all job applicants and team members are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, age or any other characteristic prohibited by law. For more information, please refer to our Code of Business Conduct and Ethics, found here.

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Associate Director, Quality - Production

Expired Job

Total System Services, Inc.