Associate Director, Program Management

Company Description

Hi there! We're Razorfish. We've been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What's different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common. We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at razorfish.com.

We work on a hybrid model and this role will have to be on site/in person 3 days a week within our office.

Job Description

CRM continues to be a focus growth area for Razorfish. To support this growth focus, our CRM team is beginning to improve our ways of working and identifying areas of opportunity to bring higher levels of value to our clients. Our team is looking for a candidate with expertise in technology and continuous improvement skills to drive higher client value.

Responsibilities include:

• Analyze and understand current business processes: This new team member is responsible for comprehensively analyzing and understanding the existing business processes within the organization, identifying areas for improvement and optimization.

• Stay up-to-date with industry best practices: Stay current with the latest industry trends, tools, and best practices, ensuring that the organization's processes are at the forefront of innovation and efficiency. Adobe Workfront will be a key focus to meet our client contract obligations.

• Develop process improvement strategies: Develop strategies to improve and streamline the organization's processes, ensuring increased efficiency and effectiveness.

• Create process documentation: Create clear and detailed process documentation, including process maps, flowcharts, and standard operating procedures (SOPs), to ensure all team members have a thorough understanding of the processes they are responsible for.

• Implement process improvements: Help to implement the proposed process improvements, ensuring that they are effectively integrated into the organization's systems and workflows.

• Train and support staff: Train team members on the new processes and provide ongoing support to ensure they are followed and maintained consistently.

• Monitor and evaluate process performance: Continuously monitor the performance of the organization's processes regularly, identifying any issues and implementing necessary adjustments to maintain optimal performance.

• Collaborate with cross-functional teams: Collaborate with various cross-functional teams within the organization to ensure that all process improvements are aligned with overall business objectives and are integrated seamlessly into the organization's operations.

• Communicate process improvements: Communicate process improvements to relevant stakeholders, including management and team members, to ensure a clear understanding of the changes and their benefits.

• Continuously improve processes: Continuously evaluate and refine processes to ensure that they remain efficient and effective, driving the organization's ongoing growth and success.

Qualifications

• Minimum of 5-7 years experience managing medium size and complex projects

• Experience with Adobe Workfront as a systems administrator and integration of Workfront with third party tools

• Understand and use at least 2-3 planning tools, (e.g. Microsoft Project, Jira, Excel, and Smartsheets)

• Proven ability to engage with and present to clients and internal stakeholders

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more

• Monetary assistance and support for Adoption, Surrogacy and Fertility

• Monetary assistance and support for pet adoption

• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

• Tuition Assistance

• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

• Matching Gifts programs

• Flexible working arrangements

• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

• Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

Razorfish is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Compensation Range: $106,500 - 179,000. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off.

All your information will be kept confidential according to EEO guidelines.