Associate Director, Oncology Key Account Implementation Planning

Merck & Co., Inc. Little Rock , AR 72215

Posted 2 months ago

Job Description:

Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team of forward-thinking individuals achieve this through an unwavering commitment to support accessibility to medicine, providing new therapeutic solutions, and collaborating with governments and payers to ensure that people who need medicines have access to them. Our focus is on innovation and launch execution excellence; we translate breakthrough science into innovative medicines that help people with cancer across the globe.

The Associate Director is responsible for developing and managing processes to lead and support the implementation and execution of the overall business plans for the US Oncology customer facing key account teams. This position reports to the AVP of Key Account Management and closely interacts with the Commercial Oncology Leadership Team (COLT).

The Operations role works across all major internal functions (Sales, Account Management, OCAR, Marketing, Planning, and Commercial Learning and Development) to enable operational efficiencies, drive sales force and OKAM effectiveness. The role also works to increase consistency and cross-functional coordination between the sales organization, OKAMs and key stakeholders.

This position is location agnostic.

Primary Responsibilities:

  • Work closely with sales and Account Management leadership (AVP, DCO's, Executive Directors, OKAM's and OCAR) to identify and project manage productivity improvements/enhancements for the customer facing teams

  • Coordinates all operational efforts for key account management teams, including Advisory Boards, change agent networks, Business Reviews, etc.

  • Collaborate closely with Pan-Franchise team (Field Execution, Key Account Marketing and Pan-tumor team) and other key stakeholders on launch planning, national meetings, field communications and other key activities in support of OKAMs. This includes the VA segment.

  • Achieve superb execution of OKAM initiatives as well as execution of the key account strategy. Assist AVP and OMLs to implement strategic initiatives - works closely with Director Strategic Planning in COLT.

  • Work with marketing and OCAR to develop appropriate resources and tactics through the IPP process for account management functions

  • Manage E2E meetings to gather input from account management

  • Manage all key projects for account management teams as assigned, including OSR/OKAM Advisory Boards, CTL Advisory Boards and manage the Oncology Business Updates

  • Ensure sales force and account management support functions work together to maximize effectiveness for the teams

  • Proactive identification of opportunities for sales and account management process improvement. Work closely with sales leadership and account management leadership to inspect sales / OKAM process quality and prioritize opportunities for improvement. Facilitate an organization of continuous process improvement

  • Work with VA segment and WSI VA CSO to ensure execution of the contract, KPIs, GTM strategy for federal segment, training, WoW, new launches, semester meetings, etc. The WSI VA CSO team will have a dotted line into this position and the VA West OKAM will be a direct report.

  • Foster a culture where individuals' skills, collaboration, empowerment, and teamwork are maximized

  • Attend cross functional meetings in the home office and represent AVP of Key Account Management

  • Participate in field visits to better understand the needs of the customer facing organization

Quantitative Dimensions:

  • This position is responsible for project management activities - logistical, tactical and strategic (as assigned by AVP of key account management) involved with improving the coordination within our customer facing teams.

  • Accountable to increase consistency and cross-functional coordination between the Sales, OKAM, OCAR, Marketing, CL&D and its key stakeholders.

  • Ongoing interaction and team work with (AVP, Exec Dir's, DCO's, CTL's, OMLs, OKAM's, OCAR, and OSR's).


  • Required: BA/BS

  • Preferred: MBA

Required Experience and Skills:
  • Minimum of 5 years pharmaceutical or healthcare industry experience

  • Excellent interpersonal, analytical, written and verbal communication, project management, planning, organization, facilitation, and consultative skills to influence decision-making

  • Strong judgment, prioritization, and decision-making skills, with understanding of broader context of corporate strategies

  • Proactive nature and ability to manage change, anticipate risks, and design controls or mitigation

  • Demonstrated ability to motivate, mentor, manage, and provide clear expectations and priorities, with or without direct authority, by inspiring and creating a shared vision

  • Comfort and confidence in working with diverse teams and backgrounds

  • Requires approximately 10-20 % travel, including some weekends

Preferred Experience and Skills:
  • Variety of work experience in sales, marketing, account management, operations, and/or payer

  • Extensive design/implementation and past success with Commercial Model structural evolution

  • Joint venture or co-promotion work experience

Our Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.


In accordance with Managers' Policy

  • Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

Click here to request this role's pay range.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:

Travel Requirements:


Flexible Work Arrangements:

Remote Work, Telecommuting



  • Day

Valid Driving License:


Hazardous Material(s):

Number of Openings:


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Associate Director, Oncology Key Account Implementation Planning

Merck & Co., Inc.