Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team of forward-thinking individuals achieve this through an unwavering commitment to support accessibility to medicine, providing new therapeutic solutions, and collaborating with governments and payers to ensure that people who need medicines have access to them. Our focus is on innovation and launch execution excellence; we translate breakthrough science into innovative medicines that help people with cancer across the globe.
The Associate Director is responsible for developing and managing processes to lead and support the implementation and execution of the overall business plans for the US Oncology customer facing key account teams. This position reports to the AVP of Key Account Management and closely interacts with the Commercial Oncology Leadership Team (COLT).
The Operations role works across all major internal functions (Sales, Account Management, OCAR, Marketing, Planning, and Commercial Learning and Development) to enable operational efficiencies, drive sales force and OKAM effectiveness. The role also works to increase consistency and cross-functional coordination between the sales organization, OKAMs and key stakeholders.
This position is location agnostic.
Work closely with sales and Account Management leadership (AVP, DCO's, Executive Directors, OKAM's and OCAR) to identify and project manage productivity improvements/enhancements for the customer facing teams
Coordinates all operational efforts for key account management teams, including Advisory Boards, change agent networks, Business Reviews, etc.
Collaborate closely with Pan-Franchise team (Field Execution, Key Account Marketing and Pan-tumor team) and other key stakeholders on launch planning, national meetings, field communications and other key activities in support of OKAMs. This includes the VA segment.
Achieve superb execution of OKAM initiatives as well as execution of the key account strategy. Assist AVP and OMLs to implement strategic initiatives - works closely with Director Strategic Planning in COLT.
Work with marketing and OCAR to develop appropriate resources and tactics through the IPP process for account management functions
Manage E2E meetings to gather input from account management
Manage all key projects for account management teams as assigned, including OSR/OKAM Advisory Boards, CTL Advisory Boards and manage the Oncology Business Updates
Ensure sales force and account management support functions work together to maximize effectiveness for the teams
Proactive identification of opportunities for sales and account management process improvement. Work closely with sales leadership and account management leadership to inspect sales / OKAM process quality and prioritize opportunities for improvement. Facilitate an organization of continuous process improvement
Work with VA segment and WSI VA CSO to ensure execution of the contract, KPIs, GTM strategy for federal segment, training, WoW, new launches, semester meetings, etc. The WSI VA CSO team will have a dotted line into this position and the VA West OKAM will be a direct report.
Foster a culture where individuals' skills, collaboration, empowerment, and teamwork are maximized
Attend cross functional meetings in the home office and represent AVP of Key Account Management
Participate in field visits to better understand the needs of the customer facing organization
This position is responsible for project management activities - logistical, tactical and strategic (as assigned by AVP of key account management) involved with improving the coordination within our customer facing teams.
Accountable to increase consistency and cross-functional coordination between the Sales, OKAM, OCAR, Marketing, CL&D and its key stakeholders.
Ongoing interaction and team work with (AVP, Exec Dir's, DCO's, CTL's, OMLs, OKAM's, OCAR, and OSR's).
Minimum of 5 years pharmaceutical or healthcare industry experience
Excellent interpersonal, analytical, written and verbal communication, project management, planning, organization, facilitation, and consultative skills to influence decision-making
Strong judgment, prioritization, and decision-making skills, with understanding of broader context of corporate strategies
Proactive nature and ability to manage change, anticipate risks, and design controls or mitigation
Demonstrated ability to motivate, mentor, manage, and provide clear expectations and priorities, with or without direct authority, by inspiring and creating a shared vision
Comfort and confidence in working with diverse teams and backgrounds
Requires approximately 10-20 % travel, including some weekends
Variety of work experience in sales, marketing, account management, operations, and/or payer
Extensive design/implementation and past success with Commercial Model structural evolution
Joint venture or co-promotion work experience
Our Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.
Who we are
We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.
NOTICE FOR INTERNAL APPLICANTS
In accordance with Managers' Policy
If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.
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