Associate Director Of IT

HCA Houston , TX 77020

Posted 5 months ago

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community!

At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medial and childcare needs, and participate in our tuition reimbursement and student loan repayment programs

Summary of Duties

The Associate Director of ITG provides technical and managerial leadership in establishing goals and priorities and in the overall management of day to day operations within a HCA Healthcare hospital. This position is directly involved in design, planning, operation, maintenance, and troubleshooting of facility infrastructure including telecommunications (as applicable), desktop and server support, and network cabling and wiring. Ensures continuity and alignment of division ITG strategic and operational plans and hospital needs. Requires subject matter knowledge across telecommunications (as applicable), data technologies, services, and components. Builds and maintains relationships with division and hospital level leadership teams. Demonstrates strong written, verbal, and presentation skills. Should possess a strong personal drive and ability to see strategy through to execution in a matrixed, corporate environment.

Duties Include But Are Not Limited To

IT Operations Management: Overall IT Operations Management, Service Level Management, Resource Management, Processes & Standards Implementation, Compliance Management, Incident Management, Financial Management, Technical Management, Information Security Management

  • Assists in development of Facility ITG capital & operating budgets

  • Assists in establishing, and communicates, monitors, and manages Service Level Agreements (SLAs)

  • Coordinates the assignment of resources to ITG projects, operations, & incidents

  • Consults with technical leaders during technical goal setting, prioritization, planning and design for Facility technical environment

  • Directly responsible for technical support - maintenance and troubleshooting of Facility infrastructure

  • Coordinates on-site management of Facility hardware & software

  • Assists in managing compliance issues & projects

  • Manages information security aspects for the Facility

Strategic Business/IT Alignment & Planning: Facility/Zone Business/IT Alignment, Strategic IT Planning

  • Participates in development of and execution of a Facility ITG plan that aligns IT with Facility business strategy and with Enterprise and Division business & IT strategy

Relationship Management & Communication: Facility Leadership, Facility Department Directors & Managers, Facility IT Users, Facility IT Staff, Physicians, Vendors, SSC, OSG, Supply Chain, Division IT Groups

  • Builds positive relationships with Facility leadership team, Facility department directors & managers, and other Division leaders as dictated by the business organizational structure

  • Represents ITG on appropriate business committees

  • Owns the facilitation of multi-way communication with key constituents on ITG matters

  • Communicates successes, challenges, opportunities, trends, and lessons regarding the Facility to division CIO

  • Cascades all information to Facility-based ITG staff through face-to-face meetings and other communication mechanisms

  • Promotes sharing of information through documentation and distribution of best demonstrated practices

Project Portfolio & Project Implementation Management: Managing the Portfolio of Work, Managing Individual Projects

  • Plans & manages individual Enterprise, Division, or Facility projects for the Facility, including communications

  • Assists in managing, monitoring & executing the Facility's portfolio of projects

  • Assists in supporting IT aspects of facility projects (e.g., construction, opening satellite clinic, remodel nursing unit)

Process Engineering: Improvement of Workflow through Technology, Utilization of Technology

  • Understands the implications of technology solutions to Facility workflow & operations & assists in communicating to key stakeholders

  • Assists in identifying process improvement opportunities & challenges and communicating them to appropriate Division IT leaders for planning & action

  • Participates in Enterprise, Division, &Facility process improvement initiatives

Governance: Support of Decision-Making Processes

  • Educates key constituencies regarding IT governance processes & practices

  • Communicates & supports IT governance processes & practices

Staff Development: Staffing and Recruiting, Career Development, Mentoring and Coaching, Succession Planning, Performance Management

  • Supports mentoring and coaching (based on KRAs and Performance HCA Healthcare) in conjunction with direct supervisor

  • Helps ensure accountability of ITG Staff working in the Facility

  • Recruits, manages, leads, develops & retains ITG staff in Facility, in alignment with Division organization structure & practices

  • Adheres to the Code of Conduct and Mission and Value Statements

  • Assists with other duties as assigned

Knowledge, Skills, and Abilities


  • Mature understanding of current and emerging technologies, specific to voice and data operations

  • Demonstrated ability to establish and build strong relationships across a broad range of personality types

  • Demonstrated ability to effectively communicate information technology both verbally and in writing

  • Demonstrated customer orientation

  • Excellent leadership and teaching abilities

  • Demonstrated advanced computer skills


  • Strong understanding of HCA Healthcare systems and procedures

  • Strong analytical skills in planning and policy maintenance and development


  • College Graduate Preferred


  • Three to five years experience in an IT environment with direct supervision or team leadership.

HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It's an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we're connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Associate Director Of IT