Title: Associate Director of Internship Services (Chicago, IL)
Office: Chicago, IL
Location: Chicago, IL
Career Stage: Associate Director
FLSA Status: Exempt
Job Type: Regular Full-Time
Reporting to the Director of Program, the Associate Director of Internship Services (Chicago, IL) is a key member of the Program team, as well as a critical partner to Corporate Engagement teammates in ensuring a successful internship experience for interns and employers alike. Effective service delivery during the internship program contributes to Year Up's mission in several important ways, since intern performance and intern/supervisor satisfaction directly influence Year Up's graduation rate, conversion from internship-to-employment, and the renewal/growth of our employer relationships.
The Associate Director of Internship Services (Chicago, IL) will lead a team accountable to building and stewarding relationships with interns, internship managers and internal Year Up teams. The Associate Director of Internship Services (Chicago, IL) will act as an escalation point to ensure intern and partner satisfaction and lead the strategy for a high performing team.
Achieving success before, during, and at the conclusion of the internship phase depends on maintaining strong relationships with a variety of stakeholders, including students, internship supervisors, and Year Up colleagues across a range of functions. You will support a portfolio of interns and supervisors throughout the internship phase, including monitoring intern performance via bi-weekly communication with interns and supervisors, coordinating service recovery across internal and external stakeholders, and facilitating cyclical programmatic processes. In many ways, you serve as the "in-house expert" on the ingredients required for a successful internship experience and the "command center" that ensures other functions are playing their roles accordingly.
To be successful in this role, you will be adept at communicating across a variety of audiences and will have experience working with internship programs that bridge educational and corporate environments. As an ideal candidate, you exude a spirit of customer service, demonstrate superb organizational skills, and take pride in your ability to bring clarity to ambiguous or complex situations. We are looking for a proactive self-starter who enjoys working in a fast-paced environment and is energized by the opportunity to ensure our young adults exceed the expectations of the nation's top employers.
In keeping with Year Up's values, the Associate Director of Internship Services (Chicago, IL) will also have the opportunity to interact with students as a coach, group facilitator, and advocate, participating in building a positive educational environment.
We understand that people gain skills through a variety of professional, personal, educational, and volunteer experiences. We encourage candidates to review the key responsibilities and qualifications below. If you believe you have the transferable skills necessary to fulfill the responsibilities of this role, we encourage you to apply.
Drive the planning of the bi-annual internship matching process and as necessary, align program and Corporate Engagement colleagues in gathering key information required for the process
Oversee internship on-boarding activities including necessary background checks, drug screens, and applications as well as coordinating the collection of internship information and manager orientation
Ensure planning, logistics, and facilitation of internship readiness workshops with the Corporate Engagement team, as well as other functional staff designed to build relationships with interns
In partnership with Corporate Engagement colleagues, ensure a clear supervisor engagement plan for each account before the start of internship to ensure roles are clear
Proactively ensure bi-weekly contact with interns and supervisors to monitor performance and satisfaction via phone, email, or in-person meeting; provide coaching where appropriate.
Own and driving the tracking, analyzing and reporting out on performance status across the internship portfolio (based on ongoing feedback, supervisor/intern survey responses, and other performance data) and highlight key trends for consideration
Act as an escalation point to support and resolve "tier 2" and "tier 3" issues and coordinate response to more significant issues
Work in partnership with your team to drive the development of performance improvement (EPIC) plans for interns, gathering feedback from interns and managers, and communicating closely with Corporate Engagement team
As appropriate and in partnership with Corporate Engagement colleagues, oversee the planning and delivery of events designed to improve the supervisor experience (i.e. Corporate Partner Days/Roundtables)
Uphold the 'high service, high support, high expectations' program model in interactions with all stakeholders
When employers intend to make an employment offer to an intern, ensure a systemized approach to account-specific conversion processes and drive work with partner HR or staffing agencies to ensure interns complete paperwork/process as needed
Ensure close communication with Employment Placement colleagues to ensure interns are factoring conversion opportunities into their overall job search
Enter employment records in Salesforce for intern conversions
Team Leadership and People Development
Manage the local Internship Services team, focusing on effective training and onboarding and fostering staff professional development
Coach and develop the Internship Services team in one-on-one and group settings
Collaborate with team leads across departments and sites to ensure programmatic outcomes
Site Team/Learning Community Member
Serve as a coach/mentor for a small number of current students
Join and sometimes facilitate weekly group sessions with students
Participate in staff meetings and trainings
Experience in a corporate or business setting
3-5 years direct management experience
Experience in developing and maintaining relationships; a consummate networker who is able to move comfortably and credibly in the corporate community
Demonstrated knowledge managing a CRM; Salesforce.com experience strongly preferred
Stellar customer service skills with solid follow up and follow through practices
Documented strengths in meaningful relationship building, management and growth
Strong organizational and time management skills with exceptional attention to detail
Excellent interpersonal, oral and written communication skills
A professional and resourceful style with the ability to work independently and as a team player, to take initiative and manage multiple tasks and projects at a time
Comfortable with ambiguity, and proactive in taking the lead when opportunities arise
Ability to plan, introduce and lead a process that enables high quality growth
Ability to lead, willingness to be led, and comfortable with situational leadership
Proficiency with Microsoft Office applications especially Word, Excel, Outlook and PowerPoint, and development databases required
A passion for working with urban young adults, an unshakable belief in their potential and a strong commitment to the mission of Year Up
Understanding of the Opportunity Divide and its drivers
Commitment to diversity and inclusion
COMPENSATION & BENEFITS:
Salary: Competitive and commensurate with education and experience
Benefits: Competitive package including 100% healthcare coverage, dental, and 401(k) match
Vacation: Three weeks paid vacation in first year of employment; four weeks after initial year
Professional development: Funds available to support staff in achieving career objectives
Year Up is an award-winning national 501(c)3 organization with a mission to close the Opportunity Divide by providing young adults ages 18-24 with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education. Through a one-year intensive program, Year Up utilizes a high support, high expectations model that combines hands-on technical and professional skills, educational stipends, college-level coursework, and corporate internships at more than 250 top companies. Its holistic approach focuses on students' professional and personal development to place talented and motivated young adults on a viable path to economic self-sufficiency.
Year Up has served more than 19,500 young adults since its founding in 2000, and will serve more than 4,000 young adults in 2018 nationwide. Year Up currently serves 21 U.S. cities across 16 markets, including Arizona, Baltimore, Chicago, Dallas/Fort Worth, Greater Atlanta, Greater Boston, Greater Philadelphia, Jacksonville, Los Angeles, the National Capital Region, New York City, Providence, Puget Sound, San Francisco Bay Area, South Florida, and Wilmington.
Voted one of the Best Nonprofits to Work For in the country by The NonProfit Times for eight consecutive years, Year Up is a rewarding place to work. Our staff is passionate, supportive, mission-driven, and committed to positive change and continuous learning. We set high standards for both ourselves and our students, and live by a set of core values that reflect an unshakable belief in the talent and full potential of our young people. The work we do is life-changing, and we know that our team is the greatest asset in achieving our mission.
Year Up participates in E-Verify.
Please visit http://www.yearup.org/careers to learn more about working at Year Up, and to see a list of current opportunities.
COMMITMENT TO DIVERSITY:
Year Up actively engages individuals from all backgrounds. We are committed to embracing diversity within our organization because we firmly believe that diverse employee teams help us to achieve our best organizational outcomes and provide the most effective support to our young adults as we work to close the Opportunity Divide. We are deeply dedicated to creating and maintaining an inclusive and supportive work environment. Learn more about our commitment to diversity:http://www.yearup.org/about-us/careers/commitment-to-diversity/
As an equal opportunity employer, Year Up is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law.
Please submit a thoughtful cover letter and resume through our website.
Note that applications without a cover letter will not be considered. We respectfully request no phone calls.