Associate Director Of Information Technology

The Associate Director, ITS-VPA, is responsible for overseeing the daily activities of the College of Visual and Performing Arts (VPA) information technology (IT) staff. The college's IT staff reports to this person. In addition to maintaining a timely workflow of projects and tasks, the associate director works closely with Information Technology Services (ITS) and the college community to execute the IT strategy and meet the goals of the college in its use and adoption of information technology. The role includes the collection and analysis of data to inform process improvement projects and compliance with regulations and internal policies.

Qualifications

• Bachelor's degree in engineering or equivalent technical and troubleshooting experience.

• Ability to coordinate projects and activities to completion, including planning, reporting, budgeting, delivery, and cost tracking.

• Experience with personnel management; scheduling, training, hiring/termination, feedback cycles, and conflict mitigation is preferred.

• Experience with various technologies, hardware and applications, including desktops, laptops, wireless devices (e.g., wireless laptops, tablets, student response systems, adaptive technologies, etc.).

• Advanced technical experience with a variety of hardware and software platforms and systems including databases, networking equipment/concepts and other enterprise applications management.

• Knowledge of cloud and virtualization concepts, best practices, and troubleshooting techniques. Knowledge of VMware vCenter Server administration preferred.

Job Specific Qualifications

• Knowledgeable in cross-platform environments: Windows, MacOS, iOS, Android, and practical knowledge of mainstream educational and administrative software applications.

• General knowledge of classroom, or conference room, A\V troubleshooting and support.

• General knowledge of systems integration, scripting with PowerShell.

• Experience working collaboratively with diverse staff and constituents.

• Excellent customer service skills and ability to build strong customer relationships.

• Ability to problem solve and quickly adjust plans according to customers' needs.

• Strong communication and facilitation skills, both oral and written, in large and small groups settings.

Responsibilities

• Manage the daily work of assigned staff including full-time, part-time, temporary, and student employees.

• Ensure timely handling of incoming requests.

• Work with individual staff to review and expedite their open requests.

• Mediate any issues between clients and staff and ensure that client needs are met where possible.

• Collaborate with college and ITS leadership on project planning and goal setting.

• Champion the development of strong communication skills within the college's IT staff.

• Cultivate a respectful, positive work culture that encourages collaboration and new ideas, where all employees feel heard, appreciated, and equally valued.

• Establish clear goals and expectations.

• Effectively communicate with unit staff to provide regular constructive feedback and opportunities for improvement.

• Conduct annual Performance Partnership processes to review progress, develop future goals, and identify professional development needs.

• Model excellence by demonstrating professionalism, integrity, and ethical behavior.

• Enforce university and school policies, procedures, and cultural values.

• Fulfill payroll and HR duties for the college's IT staff.

• Respond to security incidents, monitors privilege access management issues, and mitigates IT security vulnerabilities and threats.

• Administer server, desktop, and mobile computing environments.

• Administer the computing endpoints at an organizational level, ensuring cross-departmental proficiency with key software suites like Microsoft and Adobe.

• Ensure IT successfully builds, installs, maintains, and troubleshoots the computing endpoints used by the college community, including the operating systems, configuration, and applications on the endpoints.

• Ensure timely approval of appropriate access, using a thorough understanding of every staff position in the College.

• Manage the college's suite of software and ensure timely deployment, updates, and response to user requests for software.

• Lead projects executed by the college's IT staff such as departmental upgrades, new software deployment and system changes.

• Develop technical solutions based on faculty, staff, and student requirements, focusing on long-term manageability.

• Prioritize work for the team.

• Handle sensitive issues regarding data and SU property.

• Collaborate with college stakeholders to ensure necessary technology is available for events, meetings and courses scheduled in VPA facilities.

• Manage the college's budget for information technology, in partnership with ITS and college leadership.

• Maintain an accurate asset inventory including hardware and software.

• Lead the effective allocation of IT resources, such as peripherals, ensuring that equipment distribution supports the organization's operational needs.

• Oversee the logistics of workspace organization and the maintenance and deployment of printers and multifunction devices, ensuring they meet the school's standards for facility management.

Physical Requirements

• Tools/Equipment

• Application Instructions

In addition to completing an online application, please attach a resume and cover letter.