Associate Director Of Financial Aid - Systems

Job Summary:

Reporting to the Director of Financial Aid and working in close collaboration with the Financial Aid Systems Analyst, the Associate Director of Financial Aid

• Systems is primarily responsible for the technological operations for the delivery of federal, state, and institutional aid to HPU students. This position serves as the primary destination point administrator for the TIV Federal Student Aid Programs.

The Associate Director of Financial Aid

• Systems is also responsible for compliance audit checks, reconciliation of all state and federal programs, preparing and submitting monthly reports outlining compliance outcomes to the Director of Financial Aid (as requested). This position will deploy an exemplary level of professionalism, knowledge, and problem-solving to handle departmental needs.

Qualifications:

Minimum Qualifications:

• Bachelor's degree or a combination of relevant work and educational experience

• Three years of relevant technological work experience

• Knowledge of financial aid programs and regulations including both governmental and private loan programs

• Knowledge of, and a willingness to stay abreast of, general information on federal regulations in various ways, including: conference travel, accessing professional colleagues, and accessing contacts within the federal government to gain answers to questions, insights and suggestions, and national best-practices.

• Knowledge/expertise in computerized/automated financial aid processing systems

Desired Qualifications:

• Ellucian/Banner experience

• Federal Financial Aid Experience

• Supervisory experience

• Counseling experience

• Strong organizational and problem-solving skills to prioritize and handle complex, multiple, simultaneous projects and meet established timelines and deadlines.

• Demonstrated ability to remain flexible in a demanding work environment and to adapt to a rapidly changing environment.

• Ability to remain calm and levelheaded in dealing with constituents in different levels of interaction.

• Strong communication (verbal and written) and interpersonal skills to work effectively with others, at various levels in the organization and our constituents.

Other Qualifications:

• Candidates must be legally authorized to work in the United States.  Visa sponsorship and relocation allowance is not available for this position.

• Report to work obligations to support the department and may require work during HPU's winter break, if necessary.

• This position may be considered an essential position with report to work obligations depending on the type of emergency, campus closure, or evacuation.

• Must meet training and background check qualifications and comply with the Protection of Minors policy.

• Upon hire, candidate must have reliable personal transportation to facilitate travel between to all HPU worksites and other locations as required by the position.   This includes a valid driver's license and a personal vehicle that is legally registered and insured.

• Able to work all shifts and extended hours (some evenings and weekends).

• Successful candidate will be able to work in an environment that utilize excellent time and stress management skills.

Key Responsibilities/Essential Job Functions:
1.Financial Aid Operations (70%)

• This job will primarily focus on technological operations and compliance as mandated by the United States Department of Education and institutional policies within the FA office.

• Demonstrated ability to utilize a logical and process-oriented thought process as it relates to the job.

• Recommend procedural changes to improve efficiency and service to our constituents.

• Trains immediate staff to keep on top of procedural and regulatory changes.

• Performs need analysis, verification, packaging, award adjustments and other procedures necessary to deliver financial aid to students.

• Maintain/update the appropriate sections of the financial aid master calendar.

• Works in collaboration with the Financial Aid Team to develop efficiencies and understand the Banner ERP and its uses.

• Create ad hoc reports using COGNOS to monitor proper awarding the subordinate progress

• Help with Banner New Year roll process.

• Maintain a working knowledge of processes (processing guide) used by other financial aid staff

• Manage activities related to the ongoing development, maintenance, and publication of all financial aid systems in collaboration with Financial Aid Systems Analyst.

• Participate as part of the Financial Aid management team.

• Serve as a point of contact for financial aid complaints and/or issues.

• Ensure absolute compliance with the Title IV federal regulations with the use of technology

• Title IV FSA reconciliation - monthly and annually in collaboration with Financial Aid Systems Analyst

• Updating, testing, and running processes for the financial aid systems

• Managing technical operations in collaboration in collaboration with Financial Aid Systems Analyst

• Primary Destination Point Administrator for Title IV Federal Aid Programs
  2.Financial Aid Procedural and General Guidance (20%)

• Ensure all necessary processing is completed in a timely manner to adhere to regulatory and institutional policy & procedures.

• Participate in financial aid events required of the financial aid office.

• Responsible for reporting requirements for certain financial aid programs.

• Help to gather any A-133 audit requirements as specified by the auditors.

• Manage and oversee the completion of monthly reconciliation of federal programs and any other programs.

• Assist Team members with processing as needed

3.Financial Aid Customer Service (10%)

• Counsel students/families on financial options and opportunities

• Assist with financial aid presentations and outreach as needed

4. Performs other related duties as assigned (5%)

• Actively participates as an effective member of team by completing assigned duties, accepting additional assignments or reassignments.

• Assists with seasonal peaks including working early mornings, evenings, and weekends as needed.

This description is not designed to list all activities, duties or responsibilities which may be required for this job. Other duties, responsibilities and activities may be assigned at any time.

Hawai'i Pacific University is an Equal Opportunity Employer committed to fostering a diverse, equitable environment in which faculty and staff can excel irrespective of race, color, national origin, sex, disability, age, genetic information, sexual orientation, gender identity/expression, marital status, or any other protected class covered by state and federal law. Hawai'i Pacific University encourages applications from veterans and individuals with disabilities. A pre-employment background investigation is performed on candidates selected for employment.