Associate Director Of Experience Design

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. If you're fueled by purpose, and powered by persistence, explore a career with us.

The Verizon Value Organization is Verizon's portfolio of prepaid brands: Verizon Prepaid, Visible, Total By Verizon, Straight Talk, Tracfone and more - serving millions of customers through multiple channels. Our mission in the Value Organization is to build a better connected world through accessible, quality wireless for all.

This role is within the Value Digital / Customer Experience team where we create and improve digitally-led experiences for our customers, striving for reliable, simple, exceptional world-class journeys.

What you'll be doing...

We are seeking an Associate Director of Experience Design to join our Shopping team where we are iteratively designing and developing best in class experiences for our customers. Join us to help set new standards in our category and make our customers shopping interactions a truly reliable, simple and exceptional experience.

As an Associate Director of Experience Design, you will lead cross-disciplinary teams on complex design programs to deliver great shopping experiences. The Associate Director of Experience Design creates strategies for redefining our journey while mentoring their team to achieve and exceed our customers expectations.

• Managing a team of designers on multiple, wide-ranging, and complex design programs or products.

• Planning and facilitating team activities to identify appropriate design problems, solutions, and opportunities within project brief and partner context.

• Planning and facilitating iteration and critique to improve solution quality and support user, business, and technical requirements.

• Recommending and facilitating design activities/methods to guide teams and partners through ambiguous project periods.

• Helping the team align on a vision that informs the design approach and project priorities.

• Identifying activities and communications necessary to deliver digital product strategy ideas to various internal and external partners.

• Facilitating and inspiring creative concepts.

• Coaching team on project dynamics, collaboration, and interpersonal communication.

• Planning, coordinating, and facilitating meetings with staff and partners to gather feedback, make decisions, and determine next steps.

• Leading coordination of broader business, technical, and customer success factors.

• Overseeing the maintenance of clearly organized working files and project directories.

• Guiding exploration, refinement, and documentation to be comprehensive.

• Upholding and maintaining attention to detail for all designers.

• Upholding standards for solution quality and documentation for all designers.

• Making decisions regarding the hiring, advancement, performance, promotion, or any other change of status of team members. Assessing employee performance, holding employees accountable, taking appropriate corrective actions, and training and provide ongoing direction and feedback to team members.

Where you'll be working…

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday).

What we're looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Experience in consumer-facing design management.

• Experience in digital design & user-centric design overall.

• Willingness to travel approximately up to 25%.

Even better if you have one or more of the following:

• Bachelor's or Advanced degree in Design or related field of study.

• Demonstrated leadership of design teams in framing and solving challenging problems on multiple design programs or shipped products with a large user base.

• Proven record of implementation of innovative efforts to improve experience from concept to execution.

• A portfolio of UX design work.

• Ability to digest and translate complex technical requirements into intuitive experiences.

• Portfolio examples of enterprise applications.

• Experience with design tools like Figma, Adobe XD, and Adobe Creative Cloud.

• Experience with agile methodology and tools.

• Experience with Smart Sheets and/or Google Suite.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $136,000.00 and $253,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.