40% Departmental and University Leadership of Campus Visits and Events
The role of the Associate Director is both strategic and tactical. The Associate Director will continually evaluate policies and procedures to ensure that the Office of Admissions is following best practices and working efficiently with all of other units within the Enrollment Management division. Additionally, the Associate Director will communicate with Assistant Directors and staff in the Office of Admissions to implement necessary changes and improvements. As part of this duty, the Associate Director will:
Provide daily oversight for the Visits and Events area
Develop and implement annual plans and strategies for the area of responsibility that align with the overall division annual plan
Create, analyze and provide regular reports to the Director of Admissions and appropriate staff regarding progress toward established goals and utilizes data to calibrate, or recalibrate, future strategy.
Choreograph campus visits and events in order to elevate and enhance the experience for prospective students and their families including the overall strategy for large visit days and the daily visit program.
Ensure strategies, systems and structures are designed to personalize and customize the visit and event experience while successfully managing day-to-day visit details.
Create efficiencies and leverage functionality in the Customer Relationship Management (CRM) system to improve all aspects of the visit experience (pre-visit, post-visit).
Maintain knowledge and expertise on all aspects of campus visit and event programming and offers perspective and experience designed to continually enhance and elevate recruitment efforts in Admissions and across campus with KU departments.
25% Supervision and Training
As the largest single resource at the institution, staff play an instrumental role in the success of the organization. Therefore, high quality supervision of staff is a critical function of the Associate Director position. The Associate Director will hire, train, and evaluate six full-time positions: two Assistant Directors (position numbers 00208222 and 01199002), one Event Coordinator and one College Access Visit Coordinator (position numbers 00000553 and 00000821), and two Visit Coordinators (position numbers 00064827 and 00000719). Graduate Assistants and Student Ambassadors are also under this position but are directly supervised by the Student Program Manager (position number 0020822). As a supervisor, the Associate Director will:
Prioritize the activities of six full-time staff members.
Design and implement staff training (or works with the appropriate designated personnel to do so) and monitor need for ongoing training.
Assist staff in creating goals and professional development paths.
Provide critical constructive feedback periodically throughout the evaluation period to guide staff performance.
Conduct evaluations for all staff adhering to university deadlines
Work with Director and appropriate staff to update centralized position descriptions on a regular basis.
Recommend changes in position descriptions and/or organizational reporting lines to director.
Recommend disciplinary action to director and works with Director, Chief of Staff and appropriate HR personnel as needed in disciplinary matters.
20% Program/Project Management
In this role, the Associate Director will:
Prioritize and coordinate programmatic activities and/or projects for Visits and Events and communicate to audiences, stakeholders and end users as needed
Work with Director to ensure programs and projects fit within scope of the office, Enrollment Management and University vision and goals
Determine need for new programs and/or projects for area and develops proposals for leadership to determine viability.
Coordinate training for recruitment staff as needed related to programs and/or projects within area of responsibility.
Ensure that program/project collateral and/or documentation is created and/or updated as needed.
Regularly evaluate programs and determine if they should be modified, continued as is or discontinued for upcoming cycle.
Assist with updates to the Visitor Center.
Ensure welcome desk staff are informed and trained on check-in procedures and visit information.
Serve as a contact with the Enrollment Management Contact Center.
In this role, the Associate Director will:
Participate in on- and off-campus programs for prospective students and families
Provide information to prospective students and families via presentations, individual in-person counseling, phone, email and written correspondence.
Recognize the impact of communication opportunities and effectively guide and shape the development, delivery and timing of messages to maximize visit and event attendance; review printed materials related to visits and events; approve presentation content.
5% Other Duties as Assigned
Other responsibilities as assigned by the Director of Admissions.
Master's -or- Bachelor's degree plus five year related experience.
At least two years' experience in coordinating events.
At least two years' experience supervising full-time staff as evidenced by application materials.
Strong written communication skills as evidenced by application materials.
At least three months experience with public speaking as evidenced by application materials.
Valid Driver's License or ability to obtain one at the time of appointment.
Demonstrated ability to analyze data to evaluate the impact of the campus visit and off campus events
Professional experience working in a data-oriented and results-driven admission office
Experience coordinating events at a college or university.
Knowledge of KU's academic programs and support services as evidenced by a KU degree or previous positions at KU.
Direct experience working with diverse student populations, including low-income, first generation, geographic regions, ethnic groups, elementary school, middle school, high school and non-traditional students.
Ability to effectively organize time and tasks.
Understanding of CRM philosophy as well as familiarity with CRM technologies.
University Of Kansas