Associate Director Of Admissions, Operations

Admissions Operations (45%)

• Provide supervision and leadership to the operations team, delegating work, providing support and training, and ensuring adherence to policies and goals.

• Collaborate with stakeholders to develop and implement innovative enhancements to admissions processing, exceeding existing team and unit goals.

• Create, monitor, and maintain the master timeline and instructional documentation for all application process workflows and official operations functions.

• Coordinate planning and execution of annual and ongoing training for internal and external audiences, empowering teams to meet established goals.

• Develop and maintain queries to assist with day-to-day operations and data integrity, ensuring accurate documentation and training resources for staff.

• Maintain accurate documentation and coordination of critical processes, including application review, admissions reconsideration, and readmissions.

• Partner with the Student Engagement & Marketing Team to support accurate communications and messaging throughout the application and enrollment processes.

CRM Software Systems Management (40%)

• Act as the technical lead and primary Admissions Slate Captain, managing multiple Admissions Slate CRM database tools and overseeing their applications, configurations, and data processing.

• Coordinate all Slate system upgrades, testing, and troubleshooting, ensuring optimal performance and functionality.

• Collaborate with admissions leadership to assess business requirements and suggest system enhancements to support admissions goals and initiatives.

• Provide technical and strategic support to admissions team members and stakeholders, optimizing the use of Slate tools and other admissions technology.

• Evaluate new technology proposals, consider costs and benefits, and make data-informed recommendations to support decision-making.

• Serve as the admissions contact for software vendors and IT staff, managing the implementation, development, and maintenance of admissions and recruitment technologies.

• Assist with the creation and organization of key documents and data workflows for Slate and other enrollment management software.

Other Responsibilities (15%)

• Maintain membership in professional associations and listservs and proactively seek professional development opportunities to grow and advance industry/community support resources.

• Support strategic enrollment management planning efforts and respond to ad hoc data requests from external stakeholders.

• Train admissions staff and campus partners on recruitment and admission systems technology functionality.

• Support strategic enrollment management planning efforts and respond to ad hoc data requests from external stakeholders.

• Train admissions staff and campus partners on recruitment and admission systems technology functionality.

• Other duties as assigned.