Associate Director, Network Operations

JOB TITLE

Associate Director, Network Operations

LOCATION

Worcester

DEPARTMENT NAME

Network Operations

DIVISION NAME

Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY

As the Associate Director for Network Operations, it is crucial to guarantee the smooth functioning and growth of the WPI network. This role involves leading a team to oversee daily engineering activities. While primarily a team leadership role, a comprehensive understanding of network technologies and vendors is essential, along with the capability to carry out more advanced tasks as needed to support the overall department.

This is an on-site position with hybrid possibilities after the first ninety days.

WPI is passionate about creating an inclusive workplace that promotes and values diversity. We are looking for candidates who can support our commitment to equity, diversity and inclusion.

JOB DESCRIPTION

Responsibilities:

Lead the daily efforts of the Network Operations Team by:

• Providing escalation support and guidance to the Network Operations team for troubleshooting issues and engineering deployments.

• Working with the Director, Network Services to maintain and prioritize a daily list of tasks for the team and student Assistants.

• Identify and lead training efforts to mentor and elevate the Network Operations team and student Assistants.

• Assist team in authoring and representing network service impacting changes in the weekly Change Advisory Board meeting.

• Ensuring the internal asset, shipping and receiving tools are maintained for tracking purchases and inventory levels.

• Work with Director, Network Services to ensure that proper standards are maintained.

• Work with Director, Network Architecture to coordinate deployment of new and updated networking services.

Coordinate and Plan for tasks including, but not limited to:

• Life-cycle maintenance and support of WPI network hardware including switches, routers, wireless access points, and other communications hardware.

• Support of data center and network closet environment, power and monitoring including UPS battery backup systems.

• Provide connectivity for users of the data network including patch panel adds/moves/changes.

• Support physical plant additions, renovations and documentation as they relate to the fiber optic, voice, and data infrastructure.

Foster Collaborative WPI IT-wide relationships by:

• Maintaining a working knowledge of virtualization and cloud technologies to support various projects and systems.

• Coordinating with Systems Operations and ARC/Linux Operations to provide network support.

• Working with Service Desk and other user-facing IT teams as needed to improve end-user documentation and support.

• Working with Director, Network Services and DevOps Engineers to design appropriate tools to encourage end-user self-service.

Assist the Directors of Network Services and Network Architect by:

• Evaluating emergent technologies, firmware and code maintenance releases for all provided services.

• Participating in internal Network Design Review and Architecture Review Board sessions

• Collaborate with the building and maintaining an accurate 10-year networking equipment and services budget.

• Develop and Deploy proof-of-concept configurations to support Network Architecture changes.

• Contribute feedback in the planning of the Network Services Roadmap

• Contribute to the composition and preparation of network documentation standards and other reports.

Requirements:

• Bachelor's degree in IT, Computer Science, Electrical/Computer Engineering or a related field in order to provide the necessary understanding of network technology; comparable experience or certification may be considered.

• 5-10 years relevant experience in Network Operations/Engineering.

Pay: $101,000 - $119,000 per year. WPI's benefits package contains great perks and necessitates for today including a generous retirement match, wellness benefits, tuition assistance and many more.

Please include a cover letter with your resume for consideration.

FLSA STATUS

United States of America (Exempt)

WPI is an Equal Opportunity Employer that actively seeks to increase the diversity of its workplace. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals with diverse backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making. It is committed to maintaining a campus environment free of harassment and discrimination.