Associate Director, Human Resources

WNS Houston , TX 77020

Posted 2 months ago

Job Description:

  • Work closely with managers to provide expertise and hands on support in multiple areas including: talent, development, on boarding, employee retention, employee relations, management coaching, performance management and change management

  • Foster a culture of continuous improvement and employee engagement

  • Recommend improvements to policies, programs, and procedures related to the effectiveness of the HR function

  • Conduct thorough and objective investigations as needed, assess risk and determines appropriate course of action, working closely with the Manager and legal as appropriate

  • Track and analyze metrics on talent, employee actions, terminations, and voluntary attrition to recommend actions as needed

  • Partner with leadership within the Human Resources department regarding process improvement, service levels and customer service initiatives.

  • Ensure an appropriate and consistent level of customer service is delivered across assigned areas.

  • Manage and direct the local administrative staff.

  • Compiles data and prepares various activity and specialized reports.

  • Review human resource policies to ensure compliance with state laws, federal regulations, etc. and revise policies to maintain compliance as necessary. Develop and recommend new policies as necessitated by changes in law, etc.

  • Review and approve personnel actions related to formal disciplinary procedures; ensures compliance with policy and federal and state laws.

  • Represent HealthHelp in unemployment claims.

  • Develops and delivers training sessions on various human resources policies and procedures to supervisors and employees.

  • Other duties as assigned

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Associate Director, Human Resources