Associate Director Enrollment Services

Description

Bellingham Technical College (BTC) invites applications for one full-time professional exempt position as an Associate Director of Enrollment Services. This is an exempt, non-represented position, is Fair Labor Standards Act (FLSA) exempt from overtime and is at-will. This position reports to the Executive Director of Enrollment Services and is anticipated to start in July 2024.

Under the general direction of the Executive Director of Enrollment Services, oversee admissions and enrollment activities within the institution. Work collaboratively with faculty and other BTC employees to refine existing and develop new admissions and enrollment policies and practices. Help coordinate customer services within the Enrollment Services Department and assist with student transcript evaluation for prerequisite and transfer credit and assessment test waivers to facilitate the enrollment of students. Manage strategic and special projects to better coordinate service delivery cross-functionally in Enrollment Services. Oversee and provide support for Enrollment Services activities and functions as needed.

BTC is a premier higher education institution working to provide student-centered, high quality professional technical education throughout Whatcom County and is the only technical college serving northwest Washington State. The College is uniquely positioned to offer exceptional training and educational opportunities to area residents and employers. Founded in 1957 as Bellingham Vocational Institute, it has continued to offer high-quality education in a supportive, student-first environment. BTC has been serving its region with workforce education degrees and certificates to approximately 6000 students per year. The college provides professional technical programs and courses, adult basic education, English Language Acquisition programs, academic courses, community education, a few direct transfer degree opportunities, and two Bachelor of Applied Science (BAS) degrees. BTC works closely with regional employers and other partners to develop programs and train students to fill regional workforce demands and support economic development.

BTC is committed to creating and maintaining a welcoming campus that supports diversity, promotes a sense of community, provides an effective work and learning environment, and encourages respect for individuals. As an Equal Opportunity employer, BTC values diversity and aims to recruit employees that reflect the diverse backgrounds of our community, including ethnicity, national origin, religion, race, gender, gender identity, age, status as a veteran or disabled veteran, disability, political status, and sexual orientation. The successful candidate will be expected to contribute to a successful and supportive learning environment for a diverse college student population with a wide range of backgrounds and experiences.

Position Duties & Responsibilities

• Assign, coordinate, supervise, monitor, and evaluate the admissions and enrollment processing work of enrollment services staff members, ensuring that services are provided effectively and in accordance with applicable laws, regulations, contracts, and policies;

• Oversee and assist with receipt and evaluation of transcripts, guided self-placement reports, and other educational records;

• Serve as the Residency Officer for the College and as a Designated School Official for international students participating in the Student Exchange and Visitor Program;

• Develop and implement plans for monitoring, assessment, and evaluation of program services;

• Develop, implement, and coordinate efficient procedures for sharing student information with the Computer Services Department (CISS) to credential student accounts upon admission;

• Collaborate with CISS and student services staff to identify potential fraudulent applications and follow state processes to block accounts as needed;

• Communicate and collaborate with other programs within the college and represent the areas at college meetings, trainings and events;

• Respond to admissions and enrollment inquiries as needed, including providing appropriate information on BTC's programs, courses, and services;

• Support the Executive Director in responding to IPEDS survey collection modules;

• Oversee and assist with computerized program record keeping; tracking activities, and development of enrollment strategies;

• Oversee and assist with receipt and evaluation of transcripts, guided self-placement reports, and other educational records;

• Serve as the primary liaison with Outreach;

• Serve as Acting Director for Executive Director of Enrollment Services as needed;

• Perform other duties as assigned.

Qualifications

• Bachelor's degree at time of hire; AND

• At least three years of full-time experience in academic/career or counseling, case management;

• OR an equivalent combination of education, to include two years of recent professional experience that provides the applicant with knowledge and skills to meet the following expectations:

• Provide effective support to a diverse student population

• Support equitable and ethical practices in admissions decisions

• Successfully manage frequent interruptions to work, requests for updates, and requests for data

• Prioritize and meet a variety of deadlines

• Evaluate college transcripts to award credit

• Supervise employees

Knowledge of and experience in addressing matters such as, but not limited to: recruiting and retaining diverse students; creating welcoming environments for all people of color, members of the LGBTQ+ community, non-native English speakers, immigrants, and people of varying abilities; addressing inequities and conflicts related to race, power, white privilege, institutional racism, and implicit bias;Demonstrated computer skills in developing and maintaining spreadsheets, data base entry and management; development of promotional materials, and correspondence.Preferred Qualifications:

• Experience leading successful teams;

• Experience working in a community or technical college;

• Experience using ctc

Link or similar student information system;

• Experience facilitating workshops, seminars, and presentation;

• Experience with selective admissions.

Essential Knowledge, Skills & Abilities:

The knowledge, skills, and abilities listed below represent the characteristics and essential performanceexpectations of the position. Applicants do not necessarily need to enter the position with all of these knowledge, skills, and abilities.

• Knowledge of program, college policies and procedures;

• Knowledge of applicable federal, state and local laws, rules and regulations;

• Detail oriented; develop, organize, track, and maintain office documents, policies and procedures;

• Provide effective verbal and communication skills, organizational, interpersonal skills;

• Problem-solving skills, team building skills, and project management skills;

• Work effectively in a team environment with a customer service focus;

• Accuracy in the evaluation of course credits to be transferred and in assessing the eligibility of prospective students;

• Ability to clearly explain and act in accordance with the terms of FERPA (Family Educational Rights and Privacy Act) regulations for protection of student records;

• Ability to work independently and with minimal supervision;

• Ability to maintain a high level of confidentiality;

• Ability to communicate and work effectively with people of diverse backgrounds, particularly those which are underrepresented in higher education and to actively engage in work that supports student learning, development, retention, and recruitment in an equitable and inclusive college environment;

• Work with various software packages including Word, Excel, and database management.

Physical and Work Environment:

Typically require: operating a computer, communicating, observing and repetitive motions. Work is primarily performed in an office environment and requires standing and/or sitting and using computers for extended periods of time. Frequent need for oral, written and auditory communication; Working in an open office environment with frequent interruptions and distractions; Exercising independent judgment in gathering, arranging, and evaluating data. May exert between 10-30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to transport, put, install, remove, or otherwise move objects.

Supplemental Information

Compensation, Benefits and Work Schedule:

The salary is $6,558 per month (~$78,696 per year).

Position receives 8 hours per month of sick leave, 16 hours per month of vacation leave, 24 hours of personal leave and 12 paid state/college holidays per calendar year. Benefits also include a Washington State insurance package including medical, dental, vision, life insurance, and long-term disability; a retirement benefits package, with choice between the Public Employees Retirement System (PERS) Plan 3 or the State Board Retirement Plan (SBRP) 401A plan TIAA. Additional optional benefits include ability to participate in a medical Flexible Spending plan, Limited Purpose Flexible Spending plan, or Health Savings Account; Dependent Care Assistance; discounts for automobile and homeowner insurance, tuition waiver; two voluntary investment (not matched) programs - TIAA (403b) or the State Deferred Compensation (457) plan. Employee Assistance Program (EAP); up to 21 days of military leave; up to 5 days of paid bereavement leave, paid civil/jury duty, ability to participate in a shared leave program; and up to 2 days of unpaid holiday for reasons of faith or conscience.

Work schedule is generally Monday through Friday, about 40 hours per week, however, schedule may vary including split, weekend, and evening assignments. The position will be expected to work onsite full-time with possibility of some flexible remote work.

Application Procedures and Deadline:

Required application materials must be completed and submitted online at http://www.btc.edu/jobs and received by April 24, 2024 for priority consideration. Application materials received after this date and time may be considered until position is filled. More information about Bellingham Technical College is at http://www.btc.edu or contact the Human Resources Office at (360) 752-8354. You will be contacted if selected for an interview. At this time, BTC is not sponsoring H-1B Visa's.

Required Online Application Materials:

• Completed Online BTC Employment Application & Online Supplemental Questions;

• Current resume or Vitae of education, experience and other relevant achievements;

• Official transcripts of any degrees listed as part of the minimum requirements will be required upon hire, but not as part of the application process.

Initial interviews are expected to be held between May 21 to May 29, 2024. Finalists may be asked to return for additional interviews with the Vice President of Student Services between June 5 to June 10, 2024.