Associate Director, Clinical Services

About The Centers

The Centers fight for equity by healing, teaching, and inspiring individuals, and families to reach their full potential. We provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives.

Our residential facilities at Cleveland Christian Home exists to be a haven of hope and healing for children, youth, and families struggling with mental illness, abuse, and neglect.

We strive to be an equitable, anti-racist, and service-oriented workplace that pioneers and co-creates solutions while fostering an inclusive community where our team members thrive.

Wellbeing and Benefits

Providing quality benefits for our staff is important to us. Just as important is our staff's well-being. That's why we offer several choices from medical to dental to vision plans to meet the different needs of our staff.

• Choice of medical and dental plans

• Health Savings Account

• Flexible Spending Account for Health and Dependent Care

• Vision

• Support for continuing education and credential renewal.

• Life Insurance

• Retirement Savings (401k) with a company contribution

• Mental Health Support

• Employee Assistance Program

• Calm Subscription

• Short and Long-term Disability

Job Summary

The Associate Director of Residential Clinical Services is responsible for the administration, development, evaluation, and coordination of all clinical services within the Residential program. This role ensures compliance with all regulatory requirements, laws, and standards, and the success and effectiveness of residential clinical services. This role provides leadership on a day-to-day basis and works collaboratively with various departments and staff levels within the organization. The Associate Director of Residential Clinical Services provides guidance and direction to the team and fosters teamwork to achieve goals.

Salary

• 90K-100K Annually

Essential Job Duties & Responsibilities

• Administratively and clinically oversees all residential clinical services as well as manages staffing.

• Develops and implements program policies and clinical procedures for the residential programs ensuring compliance with federal, state, and local laws and regulations.

• Assesses and evaluates clinical programming and treatment efficacy as well as identifies a plan for areas needing development.

• Ensures that evidence-based/best practice models are implemented across programming, including Motivational Interviewing, Trauma-Focused Cognitive Behavioral Therapy, Trauma Informed Care and various best practice group curricula.

• Manages and provides direction in crisis situations in a therapeutic manner.

• Ensures effective performance for clinical services including timely and accurate documentation and record keeping by monitoring and analyzing system database and records and implementing corrective action as necessary.

• Directs and may provide clinical supervision and coordination of agency programs ensuring all professional, clinical, and ethical standards are followed.

• Maintains clinical staff by recruiting, selecting, orienting, training, and coaching employees.

• Evaluates employee performance and monitors employees ensuring compliance with policies and procedures.

• Ensures appropriate staff coverage, including on-call clinical rotation.

• Participates in the development and implementation of new programming and services to support short and long-term program goals and objectives and meet client needs by participating in various functional and management committee meetings and identifying industry trends and funding requirements.

• Researches, develops, and prepares program clinical curriculum, including group/day treatment services.

• Assists with the planning and development of ongoing continuing education/clinical training for all clinical staff.

• Monitors staff accountability ensures outcomes and productivity.

• Ensures proper utilization and timeliness of services and optimizes client care by coordinating services within the organization and with other community support services.

• Represents the program and promotes the values of the agency by participating in community meetings, training seminars and joint-venture collaborations.

• Serves as a community resource for local agencies and others interested in program services. Interprets and represents assigned programs internally and externally.

• Promotes the established agency culture with clinical staff.

• Participates in internal and external agency meetings and provides clinical oversight and direction.

• Participates in providing emergency on-call clinical and consultative services.

• Provides clinical services to residents as needed.

Other Job Duties & Responsibilities

• Participate in various standing, functional, and assigned committee groups.

• Other duties as assigned.

Job Qualifications

• A master's degree in social work or counseling

• Demonstrated leadership of high-performing teams in youth residential facility or community behavioral/mental health settings

• 2+ years supervisory/management experience, clinical supervision working with youth placed in a residential facility/victim of human trafficking/developmental disabilities is a plus.

• A minimum of five (5) years' experience in providing mental health assessments, individual, family and group counseling, ideally with residential experience.

• Licensed by the State of Ohio as a Licensed Independent Social Worker- Supervisor (LISW-S) or a Licensed Professional Clinical Counselor-Supervisor (PCC-S)

• Must have and maintain a valid Ohio Driver's License, appropriate driving record, and appropriate insurance coverage at all times (as required by agency policy and/or insurance carriers)

Core Competencies

• Collaboration: Demonstrated ability to work collaboratively with a variety of disciplines and levels of staff within an organization and continuum of care.

• Communication: Must be able to communicate, logically, concisely, and effectively, both orally and in writing.

• Detail Oriented: Has a high level of need to understand how and why things go together; the ability to process detailed information effectively and consistently. Develops ideas thoroughly and meticulously into an effective plan of action. Understands and appropriately applies principles, procedures, requirements, regulations, and policies.

• Time Management: Uses time effectively and efficiently; values time; concentrates efforts on the more important priorities.

• Stress Management: able to perform and make sound decisions under pressure and in adversity.

• Clinical Acumen: Developing knowledge of the mental illness, substance use disorders, various therapeutic modalities, and related community resources; Strong intervention. Keeps accurate and appropriate records/documentation.

• Residential Knowledge:  Understands the unique culture of residential settings; articulate the mission and vision of The Centers and Cleveland Christian Home; partner with residential leaders for culture change.

• Situational Leader:  Enables and empowers team members to develop their competency and commitment in completing goals and tasks; creates an environment of trust and mutual respect and sets an example for other leaders in the organization.

Physical Demands/Work Environment

This job operates in a residential childcare environment, which includes crisis intervention, and de-escalation. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, trainings, and other events.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other details

• Job Family Residential

• Pay Type Salary

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• Cleveland Christian Home, 11401 Lorain Ave, Cleveland, Ohio, United States of America