Associate Director, Account Development - Hospital / Health Systems

American College Of Cardiology Washington , DC 20319

Posted 6 months ago

The Associate Director of Account Development is responsible for developing, maintaining, and growing the ACC approach to strategic engagements with hospitals and health systems. The Associate will have an in-depth knowledge and understanding of the Hospital & Health System market and will proactively advise internal stakeholders on future opportunities and challenges. The Associate will develop productive and sustainable strategies for market engagement, which include highly effective and appropriate account management and communication, business analyses, program planning and execution. The Account Development Associate will be responsible for working across all relevant ACC business lines to drive forward a focused and strategic vision for how the ACC engages with hospitals and health systems.

Major Duties and Responsibilities:

  • Develop a deep understanding of ACC's assets, including but not limited to those within the ACC Accreditation Services, eReports Corporate/System, National Cardiovascular Data Registry (NCDR), Quality Improvement for Institutions, MedAxiom and articulate their value to external partners.

  • Work with Team Leader and business line leads to develop, and streamline the College's value proposition, approach, and strategic engagement with hospitals & health systems.

  • Define and strengthen ACC's institutional strategy, including the long-term strategic development of new or enhanced products and services to ensure that ACC's institutional offerings remain innovative, relevant, effective, and efficient.

  • Collaborate and communicate with internal cross-functional stakeholders and departments to optimize and plan the delivery of sponsor programs and reports.

  • Provide key support and subject matter expertise for ACC's health systems strategy

  • Initiate and drive concept discussions that lead to solution-oriented initiatives

  • Work closely with all business leads and internal teams to ensure continuity and collaboration

  • Cultivate, solicit and manage a portfolio of partners and prospects for ongoing engagement.

  • Define and continually refine the value proposition related to ACC content and intellectual property.

  • Articulate the value proposition of ACC and differentiate the College's unique value from that of other professional cardiovascular societies.

  • Identify potential strategic partners and/or strategic alliances

Required Qualifications:

  • Bachelor's degree (business, healthcare, or related field preferred)

  • At least 5 years of experience strategically partnering with leader stakeholders within a hospital or health system in pursuit of revenue targets and/or relevant business/administration experience within a hospital or health system

  • Strong understanding of health systems, their challenges, how they operate, and market trends

  • Ability to work in changing environments, build collaborative relationships, and shift priorities when needed

  • Demonstrated ability to achieve results in a highly matrixed organization

  • Demonstrated experience and success developing business plans and/or meeting revenue targets

  • Proven record in building strategic professional relationships with internal and external stakeholders; in innovative and effective collaboration and communication; and in program management

  • Excellent analytical, written, verbal, presentation and organization skills with demonstrated track record of successful management

  • Good judgment/decision making skills. Ability to handle sensitive issues professionally and initiate new activities as needed.

  • Excellent interpersonal skills. Ability to work in a team environment and work well with professionals in a challenging and fast-paced work environment.

  • Ability to undertake complex, substantive tasks with minimal supervision.

  • Capacity for innovative thinking and creative strategizing to invigorate efforts towards enhanced profitability.

  • Ability and willingness to travel ~15%.

Desired Qualifications:

  • Master's degree preferred

  • Prior sales or account management experience within healthcare preferred

At the American College of Cardiology, we bring our hearts to work.

We are a 500-person organization dedicated and committed to our mission to transform cardiovascular care and improve heart health for the past 70 years. When you join our team, you become part of a passionate culture that envisions a world where innovation and knowledge optimize cardiovascular care and outcomes.

Every day, we are committed to supporting our more than 52,000 members and their patients around the globe and in doing so, ensure our staff have a positive environment of teamwork, collaboration, professionalism and excellence. To learn more about why ACC has been recognized as one of Modern Healthcare's Best Places to Work in Healthcare please visit our site at: www.acc.org/jobs.

ACC is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. All employment is decided on the basis of qualifications, merit and business need. EOE/AA including Vets and Disabled.

ACC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact Crystal Nott, Director, Talent Management at cnott@acc.org or (202)375-6423.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Account Director (Washington DC)
New!

Polecat Intelligence Ltd

Posted Today

VIEW JOBS 10/20/2019 12:00:00 AM 2020-01-18T00:00 <p><strong>Account Director:</strong></p><p>Polecat’s customers include some of the most complex, sophisticated and high-profile businesses and brands in the world. They choose Polecat intelligence because of the quality of our products and also because of the deep partnerships we develop with customers to ensure they always have access to the trustworthy actionable intelligence they need about the issues defining their reputation and how they are perceived in the world. </p><p>Polecat is looking for an Account Director to join the team in a lead role, overseeing a portfolio of customers and responsible for maximizing customer revenues through managing, growing and developing your accounts. You will be responsible for developing strategic, trusted advisor relationships with your customers, connecting with key decision makers and stakeholders to renew existing agreements, drive usage while looking to cross-sell and up-sell a range of Polecat Solutions. In this role, you will liaise with Polecat’s cross-functional internal teams (including Product Management, Customer Support, Consulting and Finance departments) to deliver sustainable customer lifetime value growth across your portfolio of accounts for Polecat. </p><p>Key tasks will include:</p><ul> <li>Develop an expert knowledge of Polecat’s SaaS platform &amp; Consulting solutions </li> <li>Act as a strategic partner to understand the objectives and needs of customers and serve as a lead point of contact for all customer account management matters</li> <li>Take ownership of commercial success in terms of renewals, upsells and crosssells including negotiating contracts and close agreements to maximize profits</li> <li>Nurture and expand trusted advisor relationships with key account stakeholders and executive sponsors in your portfolio of accounts. </li> <li>Develop and present annual Account Roadmaps and lead periodic Business Review Meetings - clearly communicate the progress of monthly/quarterly initiatives to key customer stakeholders</li> <li>Identify buying centers within the account &amp; mapping them with the right Polecat Solutions to identify and pursue a pipeline of cross-sell &amp; upsell opportunities to grow account revenue</li> <li>Work with Product, Customer Support and Consulting teams to ensure the timely and successful delivery of Polecat solutions according to customer needs and objectives and commensurate with the terms defined in the License / Statement of Work and the associated costs</li> <li>Assist with challenging client requests or issue escalations as needed</li> <li>Understand and communicate market opportunities, needs and customer feedback to cross-functional teams to contribute towards Polecat’s Product &amp; Consulting innovation &amp; roadmap development </li> <li>For each of your accounts, maintain detailed customer stakeholder map, account health metrics, pipeline, renewal and upsell close plans in Salesforce.</li> <li>Forecast, track and report key account metrics such as Account Health (Buyer Engagement, Adoption, Support Resolution and NPS) and Annual Recurring Revenue retention and growth per account on an ongoing basis.</li> </ul><p><strong>Requirements</strong></p><p>Qualifications:</p><ul><li>The successful Account Director will be naturally commercially-savvy and passionate about Software-as-a-Service (SaaS), and coming from one of the two backgrounds:</li></ul><p>o Reputation / Economic / Risk research firm – that provides similar intelligence / services as Polecat to large corporate logos (similar to what you would see on our website)</p><p>o Large Public Relations / Public Affairs / Corporate Communication agencies focused on large corporate logos </p><ul> <li>Track record of driving customer success and aligning within complex customer environments at executive and department levels</li> <li>Ability to understand customer requirements, identifying upsell/cross-sell opportunities</li> <li>Experience in an enterprise solution sales environment</li> <li>Skilled at negotiating business terms with line-of-business, senior management and/or C-level executives</li> <li>Data-driven with a commitment to process; drive/track consistent engagement process</li> <li>Advanced project management and customer success skills</li> <li>Ability to work in a fast-paced, entrepreneurial, results-oriented culture </li> </ul><p>Requirements</p><ul> <li>5+ years client management experience</li> <li>5+ years enterprise software experience needed for demos and client presentations</li> <li>Demonstrated sales acumen through previous employment, including proven success owning renewal business preferably in an annual subscription sales model</li> <li>Proven long-term client relationship development skills</li> <li>Excellent organization, time management and communication skills</li> <li>Experience with Salesforce</li> <li>BA/BSc degree in a related field</li> <li>MBA or Master’s degree in International Relations, Public Relations or Corporate Communications a plus </li> </ul><p><strong>Benefits</strong></p><ul> <li>Flexible and casual work environment</li> <li>Annual Vacation Days (25 days – increases with tenure)</li> <li>Federal Holidays</li> <li>Sick Days (10- per year)</li> <li>401k with employer match</li> <li>Medical, dental, vision benefits</li> <li>Great team environment – we’re here to help provide everything you need to be successful!</li> </ul> Polecat Intelligence Ltd Washington DC

Associate Director, Account Development - Hospital / Health Systems

American College Of Cardiology