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Associate, Dial Bud

Expired Job

Anheuser-Busch Inbev Saint Louis , MO 63150

Posted 4 months ago

Our Customer Resource Group communicates with our customer through traditional phone and email mediums, as well as social media platforms to address the needs of the consumer.

The Customer Experience Associate acts as a true Ambassador and the face of our company while interacting with our consumers. This role is ideal for candidates that are social media savvy, as you will be responding to consumers via our social media handles. In addition to responding to the consumer via social media, you can also expect to interact with the consumer via phone and email.

Job Responsibilities

  • Part-time position with a maximum of 30 hours per week

  • Serve as the face of the organization via multiple contact channels

  • Interact with and cross-sell/up-sell via telephone, email, and social media

  • Responsible for understanding ABI 's complete brand portfolio, including respective brand positioning and marketing strategies

  • Responsible for promotions and all brand related marketing activity and brand messaging

  • Mitigate risk for the company associated with product quality, legal, public relations, and marketing/advertising issues

  • Must be knowledgeable of and able to execute all quality-related processes utilizing sound judgment gained from comprehensive training and established standard operating procedures

  • Cross-sell and Up-sell ABI portfolio to consumers through the use of personalized communication and brand messaging

  • Obtain and record thorough and accurate customer feedback and data

  • Must be 18 or older

  • Social media savvy

  • Detail and team oriented

  • Must be a quick learner and self-motivated

  • Excellent verbal and written communication skills with a strong emphasis on customer satisfaction

  • Willingness and ability to work varied hours including nights and weekends

Preferred Qualifications

  • College degree, degree in progress, or equivalent customer service experience

  • Working knowledge of Microsoft Office Suite applications

  • Beer/alcohol industry knowledge

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Associate, Dial Bud

Expired Job

Anheuser-Busch Inbev