Associate Desktop Support Specialist - Field Services

Full Time

75 St James Street

Information Services

Day Shift

• Position Summary

• The Associate Desktop Support Specialist role is the first level of a three level career path. This is a technical position, accountable for the technical aspects of end user installation and support of Client Systems (personal computer technology, associated peripherals, printers, scanners, signature pads, card readers, etc.). The role of the Desktop Support Specialist includes day to day break/fix and coordination of end user computing, including prioritization, dispatch, and service recovery of technical problem calls, work orders, and Move/Add/Change requests. The Desktop Support Specialist role is responsible for ensuring a high degree of customer satisfaction, by positively interacting directly with the customer to ensure a high degree of customer satisfaction. This work is performed with a high degree of independence. It requires a high level of customer contact and interaction with other team members within Information Services.

• Required Minimum Knowledge, Skills, and Abilities (KSAs)

• Education: Associates degree and/or equivalent experience/training

• License/Certifications: Valid driver's license with acceptable MVR

• Good knowledge of desktop and business/technical support systems

• Familiarity with ITIL standards

• Good interpersonal skills in order to work with both technical and nontechnical personnel at various levels in the organization

Additional Information

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.