Associate Desktop Support Analyst, Glendale CA

100% on-site position, requires travel up to 2x a week to various offices throughout Southern California to support above needs

Candidate will be driving their personal vehicle. Mileage will be reimbursed

MUST have a valid driver's license

POSITION: Associate Desktop Support Analyst

FULLTIME/PARTTIME: Full time

LOCATION: Glendale, CA

SCHEDULE: 8am-5pm Pacific

PAY RANGE: $20.00-25. HOURLY

CONTRACTED: 7.8.24 to 9.30.24
(Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

JOB DESCRIPTION:

Provides personal computing support to business staff, responding to trouble tickets. Install or setup computers and software, perform problem resolution and maintain defined IT standards. Has frequent interactions with customers using a high degree of patience and problem management techniques to solve problems. Follow through on resolution with users. Consults solution base to optimize problem resolution. Tracks calls and enters solution data into solution base. Install and setup computers for business staff. Research, resolve, and respond to questions received via telephone calls, tracking system, and callbacks in a timely manner, in accordance with standards. Escalate problems to appropriate individual based on established guidelines and procedures. Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers. Test and ensure applications are correctly installed and configured on the computer. Participate in team projects to enhance the technical infrastructure or improve quality or efficiency of problem resolution process. Assist with the development, and communication of the technical policies for personal computing products. Work with users to provide limited desktop training.

• Phone calls (tier 1 function)
• Hardware
• Printers
• Monitors
• Phone/headset
• E-waste setup / Wire organization
• Email forwarding/email groups
• Compressing PDFs
• PW reset/unlock (FA/Pango)
• Laptop imaging/user profile set up on laptop (profile itself will be set up by us since its more sensitive systems)
• Patching(?)
• Workstation setups
• Release held emails (Mimecast)
• Toner Orders (bi-weekly)

REQUIRED QUALIFICATIONS:

Experience in two or more technology disciplines. Experience configuring and testing desktop systems with limited supervision. Basic knowledge of project management to act as team member Thorough understanding of ACD system and trouble ticket process to provide problem resolution and coordinate with other units. Demonstrated problems-solving skills to ensure quick and efficient problem resolution. Aptitude for providing excellent customer service. Good communication, problem solving skills and telephone etiquette. Ability to use Desktop standards and follow guidelines, as well as help others interpret policy. Excellent organizational skills to maximize effort and time. 2-4 years of directly related experience.

WORKING CONDITIONS:

• May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
• The ability to lift up to 30lbs
• Use of computers and technology

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The pay range for this position is listed above. Base pay information is based on market location.
We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans.
For individuals with disabilities who would like to request an accommodation, please email hr@canonrecruiting.com