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Associate, Deskside Support Services

Expired Job

Kpmg Philadelphia , PA 19107

Posted 3 weeks ago

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate, Deskside Services to join our Digital Business Transformation organization.


  • Provide intermediate-level network troubleshooting and services, and desktop/laptop troubleshooting and services and participate in the implementation of national IT projects in the local environment

  • Deliver high-quality second-level service of the technology environment, management of tickets, asset management, and desktop service

  • Provide senior level network troubleshooting and service, including telephony, as needed

  • Deliver senior level service for any dispatched troubleshooting tickets, as well as resolve and document local requests for assistance

  • Participate in the implementation of national IT projects in the local environment and in IT process development and documentation efforts

  • Oversee operating procedures, configurations, and documentation for local office hardware and software, adhering to national standards


  • Minimum of one year of experience in Information Systems, supporting office technology and desktop support

  • Bachelor's Degree from an accredited college/university or equivalent work experience

  • Experience with webcasting, video conference, and telepresence, desktop and solution recommendations for video preferred; Strong attention to detail to solution requirements for end user requests

  • Familiarity in diverse infrastructure technologies including desktop, applications, LAN, WAN, and servers

  • Ability to travel and provide on-call coverage on nights and weekends, as needed

  • US Citizenship required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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Associate, Deskside Support Services

Expired Job