Associate Dedicated Operations

• This position is located in our Westlake, OH office but eligble for a hybrid remote schedule after 90 days (2 days home max).

JOB OVERVIEW

The Dedicated Operations Associate handles all applicable client requests including, but not limited to, new accounts, incoming and outgoing transfers, purchases, sales, distributions, and file maintenance requests accurately, efficiently and in accordance with documented processes and procedures. Develops and enhances the client experience by providing superior customer service and support to the dedicated relationship.

RESPONSIBILITIES & DUTIES

• Processes new client accounts, incoming and outgoing transfers, file maintenance, purchases, sales, settlement and reconciliation of assets, distributions and account closures.

• Provides status updates to clients regarding new accounts, incoming and outgoing transfers, file maintenance, purchases, sales, distributions and account closures.

• Resolves Client concerns, performs research, and responds accordingly

• Corresponds with Relationship Manager, Dealer & Client to clarify corrections and requests additional information as needed

• Updates client account information to ensure accuracy of client information

• Processes returned mail received and prepares and mails out client documents associated with clients for the dedicated relationship

• Coordinates the transfer of cash and assets through successor custodians

• Ensures accuracy of information through data verification affording timely processing of transfer requests

• Effectively communicates and works with the Dedicated Relationship Manager and Dealer to resolve any issue and prevent delays in processing times

• Ensures document maintenance and retention procedures are followed in accordance with company procedures

• Assists other departments as needed

• Performs other duties as assigned

QUALIFICATIONS

• High School Diploma or GED

• Minimum 1 year of experience in the retirement and/or financial industries

• Minimum 1 year of experience in a customer driven environment

PROFESSIONAL CERTIFICATIONS

• None required

TECHNICAL SKILLS

To be successful in this role, you should have experience with and an understanding of the following:

• Experience with IRS guidelines preferred

• Basic level of proficiency in Microsoft Office

• Ability to type a minimum of 45 WPM preferred

• Basic 10 key skills

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

• Customer Focus

• Communicates Effectively

• Resourcefulness

• Self-Development

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.